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Rail

Passengers at Victoria rail station concourse

Transport over Christmas holiday period – engineering work and planned service changes

Will you be travelling by public transport over the festive period? Then we strongly recommend you...

Station with a chalk board saying 'rail workers to strike'

National rail strikes – 2 to 8 December 2023

The ASLEF trade union has called strike action across much of the rail network in early December....

Man on London Underground platform with back to camera

Out in London

National Rail ticket office

London TravelWatch objects to ticket office proposals

Ticket office at London Bridge

Ticket office consultation now closed

South Western Railway train

South Western Railway ticket office consultation

Southeastern train at London Bridge

Southeastern ticket office consultation

Greater Anglia train

Greater Anglia ticket office consultation

Thameslink train

Thameslink and Great Northern ticket office consultation

London Northwestern Railway train

London Northwestern Railway ticket office consultation

Avanti West Coast train at London Euston

Avanti West Coast ticket office consultation

Chiltern Railways train at Marylebone

Chiltern Railways ticket office consultation

c2c train

c2c ticket office consultation

Southern train

Southern ticket office consultation

Great Western Railway trains

Great Western Railway ticket office consultation

Travelcard tickets

London TravelWatch’s response to TfL proposals to withdraw Day Travelcards

London TravelWatch (LTW) is the official independent transport watchdog, using evidence to campaign...

FA Cup on 3 June - Man City vs Man United

Rail strikes: Saturday 3 June – The FA Cup Final

Train strike on FA Cup Final day - Saturday 3 June 2022 On Saturday 3 June there are a number of...

No 24 London bus

London TravelWatch Annual Review 2022-23

Eurostar train

Eurostar phone lines to remain closed during September

Eurostar have advised that their phone lines will continue to remain closed during September as...

Eurostar train

Eurostar telephone helplines closed during August

Eurostar are closing their telephone lines during August whilst they try to catch up with their...

How can we all be better bystanders when travelling in London?

Schedule 17 response to Greater Anglia

Mr B Davies Customer Service Project Manager Greater Anglia 11th Floor One Stratford...

Waterloo concourse

London TravelWatch reaction to fares announcement

Commenting on the announcement that the annual rail fares increase will be deferred from January to...

Campaigns

Passenger access to Heathrow letter

Tim Alderslade, CEO, Airlines UK Dale Keller, CEO, Board of Airline Representatives in the...

Kings Cross Station

Festive travel information 2021/22

London TravelWatch has advice for anyone travelling around London during Christmas and New...

TfL funding joint letter to Chancellor

By email Rt Hon Rishi Sunak MP, Chancellor of the Exchequer HM Treasury Dear Chancellor, As...

man wearing face covering at London train station

London TravelWatch comment on making face coverings a requirement again on all public transport

Commenting on the move to make face coverings a requirement again on all public transport, London...

Harlow Mill Greater Anglia Ticket Office Closure Poster

Harlow Mill Rail Station

Consultation on Greater Anglia proposal to close the ticket office at Harlow Mill

Greater Anglia are proposing to close the ticket office at Harlow Mill. Greater Anglia have to...

London Underground sign with buses in background

London TravelWatch comments ahead of Comprehensive Spending Review

Speaking before tomorrow’s Comprehensive Spending announcement, London TravelWatch Director, Emma...

train ticket

London TravelWatch response to the suggestion that paper tickets will be scrapped across South East England

Responding to the reports that paper rail tickets will be scrapped across South East England in...

London TravelWatch response to LNER Schedule 17 consultation

South Western Railway train

London TravelWatch response to SWR timetable consultation

Commenting on London TravelWatch’s response to South Western Railway’s consultation on its...

South Western Railway 2022 timetable consultation response from LTW

Letter to Andrew Haines and Andy Byford 02.09.21

LNER trains at Kings Cross

Consultation on LNER’s proposed changes to ticket office opening hours at London King’s Cross

LNER have proposed changes to the ticket office opening hours at London King’s Cross. LNER...

UK cash

Response to the likelihood that Londoners will face fares increases of almost 5% following today’s RPI announcement

Commenting on the announcement of July’s RPI figure and the likelihood that Londoners will face...

Waterloo concourse

Response to news that the rail industry hold data which predicts how many people might be expected to die of Covid in the next few months after travelling on the train

Responding to the news that the rail industry hold data which predicts how many people might be...

Slides from personal safety focus group with the Young Women’s Trust

Woman on bus at night

London TravelWatch comment on the new Government strategy to tackle violence against women and girls

Responding to the news that the Government is proposing a number of measures to tackle violence...

Personal security debrief slides

Young woman on Tube

New London TravelWatch research on personal security highlights the need to make it easier to report incidents and build trust in the reporting process

Transport providers and the Police need to make it easier to report incidents which threaten...

Google Maps icon

Google Maps is still the best app for live crowding information on Tube and train says London TravelWatch

Transport users looking to avoid busy stations and crowded Tube and train services as the final...

Tube passengers with face coverings

Passengers need clear advice about when they should be wearing a face covering

Responding to the confirmation that people will no longer be required to wear face coverings or...

face masks on Tube

Response to the Prime Minister’s announcement that face coverings will no longer be a legal requirement and social distancing will end

Responding to the Prime Minister’s announcement that people will no longer be required to wear...

Waterloo concourse

Messaging confusing says London TravelWatch on whether flexi-season tickets are available to Londoners

Following the launch of the Flexi-Season ticket today, our Director Emma Gibson commented: 'London...

Railway track

London TravelWatch response to Williams-Shapps Plan for Rail

Responding to the publication of the much awaited Rail White Paper, London TravelWatch Director...

Google Maps icon

Google Maps is streets ahead of TfL when it comes to crowding information on the go says London TravelWatch

Transport users looking to avoid busy stations and crowded Tube and train services as the lockdown...

Wheelchair user entering bus

Accessible transport: unlocking a better normal – upcoming event

What are the challenges disabled people have faced over the last year, and what have transport...

Wheelchair user boarding London bus - transport advice page

Advice

Passenger using oyster card on bus

Can you tell me more about Oyster card?

Eurostar refund letter, 15.12.20

LTW595 Closure of London Overground ticket offices

LTW592 Proposed closure of 51 London Overground ticket offices

Value for money on London Overground – what passengers think

CA054 London Overground audit

New London Overground trains

TfL presentation London Overground

CWC33 Confidential London Overground Rail Operations Ltd complaints handling procedure