Rail
Split image with a group of coloured Easter eggs on the left side on a yellow background and a transparent image of London Euston station on the right

Easter 2026 travel disruption

As usual for this time of year, there will be engineering works taking place over the Easter...
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Hands typing on a laptop keyboard

The digital divide in public transport  

As we approach three years since we published our first report into digital exclusion and...
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The concourse at Euston station showing digital information screens

Euston station advertising trial

In October 2024, we highlighted serious concerns with the customer experience at Euston. The...
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The outside of Stansted Airport

Contactless payments to be extended in March

London TravelWatch has long supported the move for contactless payments to be extended, so we are...
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Contactless card at reader

Response to contactless delays

It's frustrating to hear that the contactless rollout to stations including Stansted Airport has...
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A woman in a blue top using a smartphone to tap through a ticket barrier in a busy station

Contactless payments extended to Stansted Airport – London TravelWatch response

Our response to the welcome news that contactless payments are to be extended to stations including...
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Christmas tree with bus bauble

Christmas and New Year travel disruption

This holiday season there will be engineering works taking place resulting in reduced services,...
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London North Eastern Railway train at London King's Cross

London TravelWatch statement on LNER incident

We were horrified to hear of the events on the LNER train this weekend which was travelling to...
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A passenger entering Euston station

The Euston plan – what has changed one year on?

London Euston is Britain’s tenth busiest rail station and the capital’s main rail gateway to...
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Passengers looking at departure boards at Waterloo Station

Transport watchdog reacts to potential 5.8% fares rise

London TravelWatch CEO Michael Roberts said following the announcement that July's Retail Price...
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People walking on a platform at Oxford Circus station

May travel disruption

With two Bank Holidays and several major sporting events taking place in the capital, May will be a...
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Wembley Stadium and marathon runners

FA Cup and London Marathon travel information

This weekend expect the capital to be busier than usual as it hosts the FA Cup Semi Finals between...
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Blog post: Rail reform and the case for better railways

Sitting on my desk at home is a Darlington Crystal paperweight inscribed with the following words:...
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Travelling this Easter

A number of closures and engineering works will take place over the Easter break. A few of these...
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A busy station with people walking through ticket barriers

Logged out

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A passenger using a Welcome Point at a train station. The Welcome point is tall with a black letter 'i' on a yellow background at the very top so it is easily visible

Welcome Point trial begins

London TravelWatch is pleased to see the trial of Welcome Points beginning at over 30 stations...
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Festive travel

A number of closures and engineering works will take place over the upcoming festive period. We...
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Man on London Underground platform with back to camera

Out in London one year on

It has been one year since the launch of our Out in London report, which looked at the experiences...
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Man on London Underground platform with back to camera

Out in London one year on

Webpage copy   Out in London one year on   It has been one year since the launch of Out...
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The outside of London Euston station at night

New plan to improve conditions at London Euston

Earlier this week, London TravelWatch released a statement regarding ongoing issues of overcrowding...
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Euston station overcrowding

London TravelWatch statement on ongoing issues at Euston Station Even on good days, the...
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Woman using TfL contactless reader with her bank card

£200,000 paid out in ‘device clash’ refunds could be tip of the iceberg warns transport watchdog

London’s transport watchdog repeated its warning to passengers today (8 May) not to get...
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London Waterloo train station

Train strikes – May 2024

Last updated 8 May 2024 ASLEF have announced that fresh strikes and an overtime ban will take...
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Tricia Hayes CB

Tricia Hayes CB appointed new Chair of London TravelWatch

London TravelWatch, the statutory transport watchdog for the capital, today (5th February)...
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Blog post: Our role in the ticket office consultation

Back in July, 13 train companies across England announced proposals to change the way they staff...
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London Underground train pulling into station in the snow

Festive travel tips from London’s transport watchdog

Even the savviest of travellers forget things, especially at this busy time of year, so...
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Passengers at Victoria rail station concourse

Transport over Christmas holiday period – engineering work and planned service changes

Will you be travelling by public transport over the festive period? Then we strongly recommend you...
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Station with a chalk board saying 'rail workers to strike'

National rail strikes – 2 to 8 December 2023

The ASLEF trade union has called strike action across much of the rail network in early December....
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Man on London Underground platform with back to camera

Out in London

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National Rail ticket office

London TravelWatch objects to ticket office proposals

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Ticket office at London Bridge

Ticket office consultation now closed

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South Western Railway train

South Western Railway ticket office consultation

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Southeastern train at London Bridge

Southeastern ticket office consultation

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Greater Anglia train

Greater Anglia ticket office consultation

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Thameslink train

Thameslink and Great Northern ticket office consultation

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London Northwestern Railway train

London Northwestern Railway ticket office consultation

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Avanti West Coast train at London Euston

Avanti West Coast ticket office consultation

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Chiltern Railways train at Marylebone

Chiltern Railways ticket office consultation

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c2c train

c2c ticket office consultation

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Southern train

Southern ticket office consultation

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Great Western Railway trains

Great Western Railway ticket office consultation

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Travelcard tickets

London TravelWatch’s response to TfL proposals to withdraw Day Travelcards

London TravelWatch (LTW) is the official independent transport watchdog, using evidence to campaign...
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FA Cup on 3 June - Man City vs Man United

Rail strikes: Saturday 3 June – The FA Cup Final

Train strike on FA Cup Final day - Saturday 3 June 2023 On Saturday 3 June there are a number of...
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No 24 London bus

London TravelWatch Annual Review 2022-23

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Eurostar train

Eurostar phone lines to remain closed during September

Eurostar have advised that their phone lines will continue to remain closed during September as...
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Eurostar train

Eurostar telephone helplines closed during August

Eurostar are closing their telephone lines during August whilst they try to catch up with their...
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Passengers boarding a crowded Southern Rail train

Blog post: Can the train take the strain as commuters continue to return to the office?

Over the last few weeks, we’ve been noticing buses, trains and Tubes start to fill up again...
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Blog post: How can we all be better bystanders?

Last week, we launched a video sharing some practical tips for good bystander behaviour, so people...
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How can we all be better bystanders when travelling in London?

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London street at night

Blog post: Safe travel in London – reflecting on seven months of research

Today we published our new report ‘Personal Security on London’s transport network:...
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Schedule 17 response to Greater Anglia

Mr B Davies Customer Service Project Manager Greater Anglia 11th Floor One Stratford...
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Waterloo concourse

London TravelWatch reaction to fares announcement

Commenting on the announcement that the annual rail fares increase will be deferred from January to...
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An empty tube platform at Liverpool Street station

Insight and advocacy

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Passenger access to Heathrow letter

Tim Alderslade, CEO, Airlines UK Dale Keller, CEO, Board of Airline Representatives in the...
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Kings Cross Station

Festive travel information 2021/22

London TravelWatch has advice for anyone travelling around London during Christmas and New...
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Oxford Circus Tube station

Blog post: Service cuts and staff reductions aren’t just an inconvenience – they affect safety too

In a year where personal security has been at the forefront of minds, it would seem...
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TfL funding joint letter to Chancellor

By email Rt Hon Rishi Sunak MP, Chancellor of the Exchequer HM Treasury Dear Chancellor, As...
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man wearing face covering at London train station

London TravelWatch comment on making face coverings a requirement again on all public transport

Commenting on the move to make face coverings a requirement again on all public transport, London...
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Harlow Mill Greater Anglia Ticket Office Closure Poster

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Harlow Mill Rail Station

Consultation on Greater Anglia proposal to close the ticket office at Harlow Mill

Greater Anglia are proposing to close the ticket office at Harlow Mill. Greater Anglia have to...
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London Underground sign with buses in background

London TravelWatch comments ahead of Comprehensive Spending Review

Speaking before tomorrow’s Comprehensive Spending announcement, London TravelWatch Director, Emma...
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A person's hand holding an orange train ticket

London TravelWatch response to the suggestion that paper tickets will be scrapped across South East England

Responding to the reports that paper rail tickets will be scrapped across South East England in...
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London TravelWatch response to LNER Schedule 17 consultation

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South Western Railway train

London TravelWatch response to SWR timetable consultation

Commenting on London TravelWatch’s response to South Western Railway’s consultation on its...
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South Western Railway 2022 timetable consultation response from LTW

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Letter to Andrew Haines and Andy Byford 02.09.21

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LNER trains at Kings Cross

Consultation on LNER’s proposed changes to ticket office opening hours at London King’s Cross

LNER have proposed changes to the ticket office opening hours at London King’s Cross. LNER...
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UK cash

Response to the likelihood that Londoners will face fares increases of almost 5% following today’s RPI announcement

Commenting on the announcement of July’s RPI figure and the likelihood that Londoners will face...
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Waterloo concourse

Response to news that the rail industry hold data which predicts how many people might be expected to die of Covid in the next few months after travelling on the train

Responding to the news that the rail industry hold data which predicts how many people might be...
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Slides from personal safety focus group with the Young Women’s Trust

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Woman on bus at night

London TravelWatch comment on the new Government strategy to tackle violence against women and girls

Responding to the news that the Government is proposing a number of measures to tackle violence...
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Personal security debrief slides

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Young woman on Tube

New London TravelWatch research on personal security highlights the need to make it easier to report incidents and build trust in the reporting process

Transport providers and the Police need to make it easier to report incidents which threaten...
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Google Maps icon

Google Maps is still the best app for live crowding information on Tube and train says London TravelWatch

Transport users looking to avoid busy stations and crowded Tube and train services as the final...
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Tube passengers with face coverings

Passengers need clear advice about when they should be wearing a face covering

Responding to the confirmation that people will no longer be required to wear face coverings or...
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face masks on Tube

Response to the Prime Minister’s announcement that face coverings will no longer be a legal requirement and social distancing will end

Responding to the Prime Minister’s announcement that people will no longer be required to wear...
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Waterloo concourse

Messaging confusing says London TravelWatch on whether flexi-season tickets are available to Londoners

Following the launch of the Flexi-Season ticket today, our Director Emma Gibson commented: 'London...
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Railway track

London TravelWatch response to Williams-Shapps Plan for Rail

Responding to the publication of the much awaited Rail White Paper, London TravelWatch Director...
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Google Maps icon

Google Maps is streets ahead of TfL when it comes to crowding information on the go says London TravelWatch

Transport users looking to avoid busy stations and crowded Tube and train services as the lockdown...
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Wheelchair user entering bus

Accessible transport: unlocking a better normal – upcoming event

What are the challenges disabled people have faced over the last year, and what have transport...
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Wheelchair user boarding London bus - transport advice page

Advice when travelling in London

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Eurostar refund letter, 15.12.20

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London TravelWatch logo

Homepage

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LTW595 Closure of London Overground ticket offices

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LTW592 Proposed closure of 51 London Overground ticket offices

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Value for money on London Overground – what passengers think

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CA054 London Overground audit

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New London Overground trains

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TfL presentation London Overground

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CWC33 Confidential London Overground Rail Operations Ltd complaints handling procedure

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