London TravelWatch is the statutory transport watchdog for London, representing the interests of people who travel around the city and surrounding commuter belt. We advocate on behalf of the public to improve the travelling experiences of people who move around the capital – whether that’s through applying pressure behind the scenes, calling out issues that Londoners let us know about, or through our campaign work such as our #FreeTheBus, #DigitalExclusion and #PersonalSecurity campaigns.

We’re also the appeals body for complaints made against Transport for London, Eurostar and some rail services. We work closely with the Rail Ombudsman who handle appeals for most rail companies in the country and deal with appeals that don’t fall within their remit.