Complaints

If you have a complaint about London’s transport, you must first contact the operator that provides the service. Advice on how to do this can be found on our complaints page.

If you have already been to the operator and would like to appeal your complaint you can contact our casework team by emailing enquiries@londontravelwatch.org.uk or calling 0203 176 2999 (our offices are open Monday to Friday, 09.00 to 17.00). Please ensure that you enclose all information relevant to your complaint.

As London TravelWatch deals with complaints for more than one organisation please be aware that emails you receive from our casework team will end in @transportwatchdog.org.uk.

Correspondence which contains abusive or racist comments will not be tolerated or responded to and may be passed to the police.

For complaints regarding problems on coaches or on buses outside of London, please contact Bus Users UK.

Press office

You can get in touch with our press office by emailing info@londontravelwatch.org.uk or calling 07927 769718. Please note, this is for press enquiries only and we cannot take calls about transport complaints from this number.  For transport complaints, please call our main number: 0203 176 2999. Our press number is also available out of hours – again for urgent press enquiries only.

Freedom of Information and Data Protection

Please email us (enquiries@londontravelwatch.org.uk) to make requests under the Freedom of Information and Data Protection acts.

Finance, Sales & Marketing and general enquiries

If your enquiry is not a transport complaint, please contact us at our general email address (info@londontravelwatch.org.uk).