04 February 2025

London TravelWatch is pleased to see the trial of Welcome Points beginning at over 30 stations across the UK.

The points should make it easier for people to get help and support at stations, which is particularly important for those with mobility issues, who can use the points to call for help from staff. The design of the Welcome Points makes them clearly visible to passengers and should become an easily recognisable place to go for assistance and information when people arrive at a station.

We look forward to seeing the results of this trial, and to the Welcome Points being rolled out more widely later this year.

You can find out much more about the Welcome Points trial on the Rail Delivery Group website.