This consultation has now closed

The consultation ran between 5 July and 1 September 2023, following an extension by train operators in July.

Consultation summary

Train operators have proposed changes to the majority of rail station ticket offices in England.

Under the Ticketing and Settlement Agreement train operators are required to consult London TravelWatch and Transport Focus and provide passengers with the opportunity to have their say.

Consultation next steps

Over the coming weeks, London TravelWatch will continue to analyse the train operator proposals and public consultation responses before responding to train operators.

We will be considering factors such as whether the station will continue to be staffed, accessibility, the alternative options for buying tickets and whether passengers will continue to be able to access station facilities like lifts, waiting rooms and toilets.

London TravelWatch and Transport Focus will publish the response to each train company’s proposal online with an overview of the number of responses received, and the main issues raised in the consultation.

If the watchdogs object, the train company can refer its proposal to the Secretary of State for a final decision. The Department for Transport has published guidance which sets out the approach the Secretary of State will take if this happens.