02 August 2022
Eurostar are closing their telephone lines during August whilst they try to catch up with their outstanding backlog of contacts. London TravelWatch does not have a way to reach Eurostar beyond our standard appeal service. We are unable to facilitate booking amendments on behalf of passengers and have been advised that most changes to journeys can be managed via Eurostar’s website .
London TravelWatch recommends that passengers log any complaints and request for refunds as usual. Eurostar have advised us that where refunds or vouchers are due, they will honour them provided the claim was submitted prior to the journey taking place.
London TravelWatch is concerned by this action during the summer holidays. We will continue to liaise with Eurostar and encourage them to re-open their telephone lines as soon as possible. Eurostar’s contact form is still available here.