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About us
Introduction to London TravelWatch
Staff
Board members
Equity, Diversity and Inclusion
Vacancies and tenders
What people say about us
Our work
Casework
Campaigns and advocacy
Research
Public meetings
Consultations
Successes
Campaigns
Making buses better
Digital exclusion
Personal security
Out in London
Rail reform
Complaints
Making an initial complaint
Where to send your complaint
Appealing to London TravelWatch
Roads and streets
News
News and opinion
Publications
Advice
Travelling around London
Your rights
Refunds and compensation
Penalty fares
Links to other organisations
Popular pages
Oyster and Contactless
Freedom Pass
Capping
Elizabeth line
Contact us
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Our role in the ticket office consultation
Back in July, 13 train companies across England announced proposals to change the way they staff...
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What accessibility means in practice and how we can adapt to a hybrid model for live events
Last month we launched our latest piece of research, ‘Left Behind Londoners - Digital Exclusion...
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Southeastern’s timetable – moving trains or moving people?
The new Southeastern timetable has had a rocky start. The company is listening to concerns and...
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What do TfL’s proposed bus changes mean for Londoners?
Buses are used by more Londoners than any other type of public transport. They’re the backbone of...
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London TravelWatch wins £10 reduction in Oyster Auto top up just in time for April’s cost of living rise
From today, if you top up your Oyster card online automatically you’ll no longer have to top it...
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Who uses the bus…and why?
Service cuts, fare rises and slow journeys – London’s bus users have had to put up with a lot...
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Reflections on last night’s BBC drama, ‘Then Barbara met Alan’
The BBC drama Then Barbara Met Alan takes us back to a time, not that long ago, when public...
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What will today’s 10p bus fare increase mean for Londoners?
Today, fares on London’s buses rise by 10p to £1.65. It might not seem like a lot but we’ve...
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Can the train take the strain as commuters continue to return to the office?
Over the last few weeks, we’ve been noticing buses, trains and Tubes start to fill up again...
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How can we all be better bystanders?
Last week, we launched a video sharing some practical tips for good bystander behaviour, so people...
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Safe travel in London: reflecting on seven months of research
Today we published our new report ‘Personal Security on London’s transport network:...
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Rail industry should trust the public and release their Covid-19 data to help reassure passengers travelling by train
Yesterday we heard that tests at four National Rail stations managed by Network Rail found no...
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Good information from transport companies and TfL and consideration for fellow passengers are essential for a harmonious return to public transport
Last night’s announcement that almost all of the existing Covid-19 restrictions will be removed...
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London Climate Action Week – how the bus can help
As London continues to gradually reopen from the Covid restrictions, so traffic levels have...
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The return of cash
Following a lobbying campaign of TfL, lasting a year, London TravelWatch got the news we’d been...
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TfL’s commitment to reduce Oyster Auto Top Up limit to £10 is welcome but cash-strapped Londoners will wonder why it will take so long
In the last week we found out that our lobbying to reduce the Oyster Auto Top up limit had been...
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London Climate Action Week offers an opportunity to reflect on the challenges facing London
So much has been written about the need to avoid a car-based recovery during the current pandemic....
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Proposal to extend Congestion Charge zone can reignite the debate on roads pricing
One of the last things we had thought would have come out of this current crisis was a proposal for...
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Clean Air Day
Today we celebrate Clean Air Day, which has been rescheduled from the summer due to the Coronavirus...
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Six months on from lockdown
This week marks six months since the country went into lockdown, with the call from the Prime...
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Happy birthday Santander Cycle hire!
There are many ways of looking at what was the Barclays, now Santander, London cycle hire scheme....
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Londoners’ dependence on public transport
London’s extensive public transport system stretches out to all parts of the capital. Even during...
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Celebrating clean air on what should have been Clean Air Day
Clean Air Day, due to take place today, may have been cancelled due to the Coronavirus pandemic but...
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Transport matters: highlighting the risks for B.A.M.E transport users during the pandemic
During this pandemic, a number of concerning issues have arisen. We know from the recently...
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Working at home: the new class divide
As the COVID-19 pandemic has been unfolding I’ve been noticing a new dimension of the class...
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Emerging from Lockdown: Transport in London
I recently asked the team at London TravelWatch whether they thought that their travel patterns...
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Cycling through the crisis
We have seen over the last few weeks that people who still need to travel during the Coronavirus...
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Essential journeys in London during the crisis
Like transport providers across the rest of the UK, Transport for London (TfL) has had to...
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Travelling beyond lockdown
We know now what lockdown travel looks like in the capital. Public transport is focused on...
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Hidden neighbourhoods: discovering hidden gems and shortcuts in your area
The current 'lockdown' with its' 'one trip for exercise' guidance has caused me to reflect that in...
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Coronavirus and London’s key workers
Londoners are used to many things disrupting their daily routines and travel plans, but coronavirus...
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