London Travel Watch
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London TravelWatch Working in partnership with Transport Focus
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About us
Introduction to London TravelWatch Staff Board members Equity, Diversity and Inclusion Vacancies and tenders Gender and ethnicity pay gap monitoring
Our work
Casework Public meetings Consultations Successes in 2022 What they say about us
Campaigns
Personal security Free The Bus Protect London's public transport Rail reform
News
Latest news Blogs What we're saying on social media Research Publications
Complaints
Making an initial complaint Where to send your complaint Appealing to London TravelWatch Suggestions, complaints and appeals about road and street issues
Contact us
Transport advice
Travelling around London Your rights Refund and compensation Penalty fares Links to other organisations Frequently asked questions
Useful information
Oyster and Contactless Freedom Pass Capping Elizabeth Line Travel news and information Greater London bus map
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Tube

Passenger access to Heathrow letter

Tim Alderslade, CEO, Airlines UK Dale Keller, CEO, Board of Airline Representatives in the...
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Kings Cross Station

Festive travel information 2021/22

13 December 2021 London TravelWatch has advice for anyone travelling around London during...
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TfL funding joint letter to Chancellor

By email Rt Hon Rishi Sunak MP, Chancellor of the Exchequer HM Treasury Dear Chancellor, As...
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man wearing face covering at London train station

London TravelWatch comment on making face coverings a requirement again on all public transport

29 November 2021 Commenting on the move to make face coverings a requirement again on all public...
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London Underground sign with buses in background

London TravelWatch comments ahead of Comprehensive Spending Review

26 October 2021 Speaking before tomorrow’s Comprehensive Spending announcement, London...
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Letter to Andrew Haines and Andy Byford 02.09.21

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Slides from personal safety focus group with the Young Women’s Trust

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Woman on bus at night

London TravelWatch comment on the new Government strategy to tackle violence against women and girls

21 July 2021 Responding to the news that the Government is proposing a number of measures to...
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Personal security debrief slides

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Young woman on Tube

New London TravelWatch research on personal security highlights the need to make it easier to report incidents and build trust in the reporting process

20 July 2021 Transport providers and the Police need to make it easier to report incidents which...
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cash

The return of cash

After a lobbying campaign of TfL, lasting a year, London TravelWatch got the news we’d been...
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Google Maps icon

Google Maps is streets ahead of TfL when it comes to crowding information on the go says London TravelWatch

13 May 2021 Transport users looking to avoid busy stations and crowded Tube and train services...
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TfL ticket machine

London TravelWatch highlights cashless stations concerns following today’s Mayor’s Question Time

18 March 2021 Responding to the Mayor of London’s refusal to rule out withdrawing the ability...
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London Underground Cashless letter

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walking tube map

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LTW571 London Underground ticket office report

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LTW571 London Underground ticket office TfL response

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LTW539 Appendix M Improving London Underground leaflet

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PC089 London Underground ticket office closure proposals

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LTW495 London Underground issues

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LTW495 London Underground issues Appendix A

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LTW495 London Underground issues Appendix B

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PC051 London Underground ticket office closures report

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PC048 Appendix C London Underground ticket office comparison data

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PC048 London Underground ticket office closures

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Letter to TfL on about LU vision for the Tube

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London Underground Passenger Priorities

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London Underground vision for the tube presentation

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Confidential: London Underground vision for the tube, including ticket offices

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LTW456 Passenger priorities on the Underground research

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Confidential: LTW445 London TravelWatch research into passenger priorities on the Underground

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Confidential LTW431 Passenger priorities on London Underground

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D – London Underground Limited Closure Notices

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E – London Underground Limited’s Supporting Statement

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Customer Experience on the London Underground Network: A Mystery Shopping Survey

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State of London Underground: London TravelWatch submission to London Assembly Investigation

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TRS006 Rail and Underground Safety Regulation and Performance

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LTW363 London Underground ticket office hours reduction

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LTW363 London Underground ticket office hours reduction Appendix B

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LTW363 London Underground ticket office hours reduction Appendix A

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TfL presentation Underground performance

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TS003 Underground & DLR preformance indicators

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Presentation Transport Accessibility Committee 17.12.08 Towards an Accessible Tube

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Going Underground – Evidence to the GLA’s scrutiny of The Tube

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Whose station are you – A survey of joint Underground National Rail stations in London

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Agenda Rail and Underground Sub-Committee December 2006

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London TravelWatch
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