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About us
Introduction to London TravelWatch
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Equity, Diversity and Inclusion
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What people say about us
Our work
Casework
Campaigns and advocacy
Research
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Publications
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Transport over Christmas holiday period – engineering work and planned service changes
Will you be travelling by public transport over the festive period? Then we strongly recommend you...
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Out in London
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London TravelWatch’s response to TfL proposals to withdraw Day Travelcards
London TravelWatch (LTW) is the official independent transport watchdog, using evidence to campaign...
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London TravelWatch Annual Review 2022-23
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How can we all be better bystanders when travelling in London?
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Campaigns
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Passenger access to Heathrow letter
Tim Alderslade, CEO, Airlines UK Dale Keller, CEO, Board of Airline Representatives in the...
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Festive travel information 2021/22
London TravelWatch has advice for anyone travelling around London during Christmas and New...
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TfL funding joint letter to Chancellor
By email Rt Hon Rishi Sunak MP, Chancellor of the Exchequer HM Treasury Dear Chancellor, As...
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London TravelWatch comment on making face coverings a requirement again on all public transport
Commenting on the move to make face coverings a requirement again on all public transport, London...
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London TravelWatch comments ahead of Comprehensive Spending Review
Speaking before tomorrow’s Comprehensive Spending announcement, London TravelWatch Director, Emma...
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Letter to Andrew Haines and Andy Byford 02.09.21
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Slides from personal safety focus group with the Young Women’s Trust
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London TravelWatch comment on the new Government strategy to tackle violence against women and girls
Responding to the news that the Government is proposing a number of measures to tackle violence...
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Personal security debrief slides
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New London TravelWatch research on personal security highlights the need to make it easier to report incidents and build trust in the reporting process
Transport providers and the Police need to make it easier to report incidents which threaten...
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The return of cash
After a lobbying campaign of TfL, lasting a year, London TravelWatch got the news we’d been...
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Google Maps is streets ahead of TfL when it comes to crowding information on the go says London TravelWatch
Transport users looking to avoid busy stations and crowded Tube and train services as the lockdown...
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London TravelWatch highlights cashless stations concerns following today’s Mayor’s Question Time
Responding to the Mayor of London’s refusal to rule out withdrawing the ability to pay by cash at...
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Advice
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Can you tell me more about Oyster card?
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London Underground Cashless letter
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walking tube map
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LTW571 London Underground ticket office TfL response
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LTW571 London Underground ticket office report
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LTW539 Appendix M Improving London Underground leaflet
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PC089 London Underground ticket office closure proposals
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LTW495 London Underground issues Appendix B
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LTW495 London Underground issues Appendix A
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LTW495 London Underground issues
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PC051 London Underground ticket office closures report
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PC048 London Underground ticket office closures
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PC048 Appendix C London Underground ticket office comparison data
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Letter to TfL on about LU vision for the Tube
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London Underground Passenger Priorities
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London Underground vision for the tube presentation
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Confidential: London Underground vision for the tube, including ticket offices
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LTW456 Passenger priorities on the Underground research
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Confidential: LTW445 London TravelWatch research into passenger priorities on the Underground
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Confidential LTW431 Passenger priorities on London Underground
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E – London Underground Limited’s Supporting Statement
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D – London Underground Limited Closure Notices
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Customer Experience on the London Underground Network: A Mystery Shopping Survey
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State of London Underground: London TravelWatch submission to London Assembly Investigation
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TRS006 Rail and Underground Safety Regulation and Performance
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LTW363 London Underground ticket office hours reduction Appendix A
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LTW363 London Underground ticket office hours reduction Appendix B
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LTW363 London Underground ticket office hours reduction
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TfL presentation Underground performance
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TS003 Underground & DLR preformance indicators
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Presentation Transport Accessibility Committee 17.12.08 Towards an Accessible Tube
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Going Underground – Evidence to the GLA’s scrutiny of The Tube
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Whose station are you – A survey of joint Underground National Rail stations in London
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Agenda Rail and Underground Sub-Committee December 2006
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