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Passengers at Victoria rail station concourse

Transport over Christmas holiday period – engineering work and planned service changes

Will you be travelling by public transport over the festive period? Then we strongly recommend you...

Man on London Underground platform with back to camera

Out in London

Travelcard tickets

London TravelWatch’s response to TfL proposals to withdraw Day Travelcards

London TravelWatch (LTW) is the official independent transport watchdog, using evidence to campaign...

No 24 London bus

London TravelWatch Annual Review 2022-23

How can we all be better bystanders when travelling in London?

Campaigns

Passenger access to Heathrow letter

Tim Alderslade, CEO, Airlines UK Dale Keller, CEO, Board of Airline Representatives in the...

Kings Cross Station

Festive travel information 2021/22

London TravelWatch has advice for anyone travelling around London during Christmas and New...

TfL funding joint letter to Chancellor

By email Rt Hon Rishi Sunak MP, Chancellor of the Exchequer HM Treasury Dear Chancellor, As...

man wearing face covering at London train station

London TravelWatch comment on making face coverings a requirement again on all public transport

Commenting on the move to make face coverings a requirement again on all public transport, London...

London Underground sign with buses in background

London TravelWatch comments ahead of Comprehensive Spending Review

Speaking before tomorrow’s Comprehensive Spending announcement, London TravelWatch Director, Emma...

Letter to Andrew Haines and Andy Byford 02.09.21

Slides from personal safety focus group with the Young Women’s Trust

Woman on bus at night

London TravelWatch comment on the new Government strategy to tackle violence against women and girls

Responding to the news that the Government is proposing a number of measures to tackle violence...

Personal security debrief slides

Young woman on Tube

New London TravelWatch research on personal security highlights the need to make it easier to report incidents and build trust in the reporting process

Transport providers and the Police need to make it easier to report incidents which threaten...

cash

The return of cash

After a lobbying campaign of TfL, lasting a year, London TravelWatch got the news we’d been...

Google Maps icon

Google Maps is streets ahead of TfL when it comes to crowding information on the go says London TravelWatch

Transport users looking to avoid busy stations and crowded Tube and train services as the lockdown...

TfL ticket machine

London TravelWatch highlights cashless stations concerns following today’s Mayor’s Question Time

Responding to the Mayor of London’s refusal to rule out withdrawing the ability to pay by cash at...

Wheelchair user boarding London bus - transport advice page

Advice

Passenger using oyster card on bus

Can you tell me more about Oyster card?

London Underground Cashless letter

walking tube map

LTW571 London Underground ticket office TfL response

LTW571 London Underground ticket office report

LTW539 Appendix M Improving London Underground leaflet

PC089 London Underground ticket office closure proposals

LTW495 London Underground issues Appendix B

LTW495 London Underground issues Appendix A

LTW495 London Underground issues

PC051 London Underground ticket office closures report

PC048 London Underground ticket office closures

PC048 Appendix C London Underground ticket office comparison data

Letter to TfL on about LU vision for the Tube

London Underground Passenger Priorities

London Underground vision for the tube presentation

Confidential: London Underground vision for the tube, including ticket offices

LTW456 Passenger priorities on the Underground research

Confidential: LTW445 London TravelWatch research into passenger priorities on the Underground

Confidential LTW431 Passenger priorities on London Underground

E – London Underground Limited’s Supporting Statement

D – London Underground Limited Closure Notices

Customer Experience on the London Underground Network: A Mystery Shopping Survey

State of London Underground: London TravelWatch submission to London Assembly Investigation

TRS006 Rail and Underground Safety Regulation and Performance

LTW363 London Underground ticket office hours reduction Appendix A

LTW363 London Underground ticket office hours reduction Appendix B

LTW363 London Underground ticket office hours reduction

TfL presentation Underground performance

TS003 Underground & DLR preformance indicators

Presentation Transport Accessibility Committee 17.12.08 Towards an Accessible Tube

Going Underground – Evidence to the GLA’s scrutiny of The Tube

Whose station are you – A survey of joint Underground National Rail stations in London

Agenda Rail and Underground Sub-Committee December 2006