News Archive

Industry must learn lessons from stranded trains chaos, says passenger watchdog

25 March 2019 | Public

Published on 25 March 2019
London TravelWatch has responded to the publication of the Rail Accident Investigation Branch’s (RAIB) report on the issues arising from several stranded trains at Lewisham last March. Janet ...
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Consultation on the proposed closure of Ponders End ticket office

25 March 2019 | Public

Published on 25 March 2019
A consultation on the proposed closure of the ticket office at Ponders End station commenced today. Anyone wanting to comment on the proposal should email: consultations@londontravelwatch.org.uk ...
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Passengers must directly benefit from £5m GTR fine says passenger watchdog

14 March 2019 | Public

Published on 14 March 2019
London TravelWatch has responded to the £5m fine imposed today on Govia Thameslink Railway (GTR) by the Office of Rail and Road (ORR) for breaking rules on passenger information following ...
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Watchdog renews calls for all rail operators to pay compensation after 15 minute delays

13 March 2019 | Public

Published on 13 March 2019
London TravelWatch is calling on train operators currently not paying passengers compensation for delays after 15 minutes to join the latest adopters of the scheme, Greater Anglia and Great ...
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Getting to the airport survey

19 February 2019 | Public

Published on 19 February 2019
London TravelWatch's new report - Way to go: Improving public transport access to London’s airports - shows that current surface access links to London’s airports ...
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Have your say on Hail and Ride bus routes

14 February 2019 | Public

Published on 14 February 2019
We have worked hard to get fixed bus stops to be accessible and are really pleased that 95% now are. However, we are now looking to improve the accessibility of 'Hail and Ride' services. Hail and ...
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London TravelWatch photocopier tender

07 March 2019 | Public

Published on 07 March 2019
We are looking to lease a photocopier capable of printing and copying in colour and black and white, scanning documents and stapling, with support and maintenance included in the contract. We have ...
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Response to Easier Fares for All consultation

18 February 2019 | Public

Published on 18 February 2019
Responding to the publication of the Rail Delivery Group's Easier Fares for All consultation, Janet Cooke, Chief Executive of London TravelWatch said: "The results of the consultation will not ...
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Watchdog calls South Western Railway to account

13 March 2019 | Public

Published on 13 March 2019
At the next London TravelWatch meeting on 19 March, members will call on the Managing Director of South Western Railway, Andy Mellors, to explain the operator’s ongoing poor performance and ...
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London TravelWatch Board meeting 26 February 2019

21 February 2019 | Public

Published on 21 February 2019
The next London TravelWatch Board meeting on 26 February will hear from Eurostar Chief Executive, Mike Cooper about plans to improve services for passengers.The Board will discuss a response to ...
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