The Casework Team investigates appeal complaints and negotiates with the transport operators to achieve the best possible result for the passenger.
The Advocacy, Operations and Communications team undertakes research on the transport scene in London, provides input to consultations on operators’ policies and service changes.
Our current staff team from 1 July 2021 is:
Emma Gibson, Director
Margaret Croucher, Senior Casework Officer
Sean Goss, Casework Officer
Susan James, Head of Casework
Fayza Patel, Casework Officer
Advocacy, Operations and Communications
Richard Freeston-Clough, Head of Advocacy, Operations and Communications
Saphia Haffejee, Policy and Advocacy Officer
Luke Muskett, Communications Officer
Trevor Rosenberg, Policy and Advocacy Officer
London TravelWatch work in partnership with Transport Focus and share a joint Chief Executive: Anthony Smith
As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.