The Casework Team investigates appeal complaints and negotiates with the transport operators to achieve the best possible result for the passenger.
The Advocacy, Operations and Communications team undertakes research on the transport scene in London, provides input to consultations on operators’ policies and service changes.
Our current staff team from 1 July 2021 is:
Anthony Smith, Chief Executive
Emma Gibson, Director
Margaret Croucher, Senior Casework Officer
Sean Goss, Casework Officer
Susan James, Head of Casework
Fayza Patel, Casework Officer
Advocacy, Operations and Communications
Richard Freeston-Clough, Head of Advocacy, Operations and Communications
Saphia Haffejee, Policy and Advocacy Officer
Luke Muskett, Communications Officer
Trevor Rosenberg, Policy Officer and Advocacy Officer
*part-time staff (our staffing establishment as at 1 August 2020 was 9.1 FTE)
As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.