The Casework Team investigates appeal complaints and negotiates with the transport operators to achieve the best possible result for the passenger.
The Advocacy, Operations and Communications team undertakes research on the transport scene in London, provides input to consultations on operators’ policies and service changes and supports the committees.
Our current staff team from 1 April 2021 is:
|Anthony Smith*||Chief Executive|
|Mike Brown*||Casework Officer|
|Margaret Croucher||Senior Casework Officer|
|Susan James||Head of Casework|
|Fayza Patel||Casework Officer|
Advocacy, Operations and Communications
|Richard Freeston-Clough||Head of Advocacy, Operations and Communications|
|Saphia Haffejee||Policy Officer|
|Luke Muskett||Communications Officer|
|Trevor Rosenberg||Policy Officer|
*part-time staff (our staffing establishment as at 1 August 2020 was 11.45 FTE)
As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.