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London Travel Watch
About us Meet the team Board and governance Equity, Diversity and Inclusion Work with us Successes Contact us Insight and advocacy Our campaigns Consultations Research archive Complaints and appeals Making an initial complaint Appealing to London TravelWatch Penalty fares Refunds and compensation News News and opinion Publications Advice Travelling around London Paying for your journey Freedom Pass and 60+ Oyster Card Links to other organisations
London TravelWatch Working in partnership with Transport Focus
Sign up for our newsletter
How was your journey today?
About us
Meet the team Board and governance Equity, Diversity and Inclusion Work with us Successes Contact us
Insight and advocacy
Our campaigns Consultations Research archive
Complaints and appeals
Making an initial complaint Appealing to London TravelWatch Penalty fares Refunds and compensation
News
News and opinion Publications
Advice
Travelling around London Paying for your journey Freedom Pass and 60+ Oyster Card Links to other organisations
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  • Home
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  • Rail reform

Rail reform

We asked passengers their views on the future of rail travel

Greater Anglia train

2023 is a key year for reforming the railways so that they provide a better service for passengers. The Government is setting up ‘Great British Railways’ (GBR) to end the fragmentation of the rail industry, and plans to set up a new railway system that works better for passengers.

To influence this important transition, London TravelWatch has been talking to people who use the train in and around London, to help understand what their priorities are for train services both now and in the future. As the Government gets ready to set up Great British Railways, we’ll be using this research to lobby for what London’s rail passengers have told us they need.

Key findings

Two thirds of Londoners told us they would be put off from using the railways if the frequency of their train was cut in future

Less than half of people were satisfied with current levels of crowding on trains, despite this having got much better in the last two years due to fewer people travelling

Only 39% of people surveyed consider the railways to be good value for money

38% of people were dissatisfied with toilet facilities at stations, and many were also dissatisfied with the availability of bike and car parking

17% of disabled passengers were very dissatisfied with connections with other forms of transport and 18% with step-free access in stations and boarding trains

58% of people said they got most of their information about changes to their train service at the station, higher than any other option – online, social media, apps or alerts

Download the report here

Rail user research

Download the full report
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