We are London’s independent transport watchdog, using evidence to campaign to improve journeys, and advocate for all people travelling in London.

Officially known as London Transport Users Committee, we were established in July 2000.

We are sponsored and funded by the London Assembly, which is part of the Greater London Authority, and is independent from the transport operators. The Assembly also appoints our board members, supported by staff who carry out the day-to-day work.

London TravelWatch is interested in the passenger experience of all the services operated and licensed by Transport for London.  Although we do not take appeals from individual passengers for taxis, private hire, private car hire or river boat services.

  • London Underground
  • London buses
  • London Overground
  • Elizabeth line
  • Docklands Light Railway (DLR)
  • Croydon Tramlink
  • Dial-a-Ride services
  • London River Services
  • Woolwich Free Ferry
  • Taxis
  • Private hire cars
  • Most of the major roads in Greater London

In addition, we deal with services operated by:

  • National Rail companies*
  • Eurostar

*Most appeals for National Rail companies are handled by the Rail Ombudsman (telephone: 0330 094 0362).

Click here to see the geographical locations covered by London TravelWatch’s services.