Where to send your complaint
If you have a complaint or problem with any aspect of London’s transport, you must first contact the operator that provides the service.
If you have already complained to the operator (not including all Transport for London services, Eurostar or Heathrow Express) please contact the Rail Ombudsman (telephone: 0330 094 0362) in the first instance.
For National Rail enquiries please call 0345 748 4950 or see here for their website.
The following links give names and contact details for the different operators.
TfL services
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
Congestion Charging, PO Box 344, Darlington DL1 9QE
Tel: 0343 222 1234
Dial-a-Ride Passenger Services, PO Box 68799, London SE1P 4RD
Tel: 0343 222 7777
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
TfL Customer Services, 4th Floor Zone Y41 14 Pier Walk, London SE10 0ES
London Buses Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
You can find out more about reporting anti-social behaviour on TfL’s dedicated webpage.
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Or email: overgroundinfo@tfl.gov.uk
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
Parking and penalty charge notice problems
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
For general on-street parking issues or other off street problems contact your local council
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
Or email: river@tfl.gov.uk
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 6666
Taxis and private hire vehicles (minicabs)
Customer Correspondence Manager, Taxi and Private Hire 1st Floor, 230 Blackfriars Road, London SE1 8NW
Tel: 0343 222 4444
Or email: tph.comms@pco.org.uk
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
Victoria Coach Station, 164 Buckingham Palace Road, London SW1W 9TP
Tel: 0343 222 1234
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES
Tel: 0343 222 1234
National Rail services
- Avanti West Coast
- c2c
- Chiltern Railways
- Crosscountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Greater Anglia
- Great Northern
- Great Western
- Heathrow Express
- Hull Trains
- London North Eastern Railway
- London Northwestern Railway
- London Overground
- Lumo
- Southeastern
- Southern
- South Western Railway
- Stansted Express
- Thameslink
For buses outside of London please contact Bus Users UK.
For TfL, Heathrow Express and Eurostar – Please contact us by email.
For TfL travel and ticket enquiries please call 0343 222 1234.
Suggestions, complaints and appeals about road and street issues
Please note that London TravelWatch will only consider matters from the point of view of the passenger.
So, for example, if you want a bus stop moved for any other reason that is not passenger related you should contact the Local Government Ombudsman.
Other services and providers:
Please note, if you have a complaint about a long distance coach you need to complain directly to the operator.
