Where to send your complaint
If you have a complaint or problem with any aspect of London’s transport, you must first contact the operator that provides the service.
If you have already complained to the operator (not including all Transport for London services, Eurostar or Heathrow Express) please contact the Rail Ombudsman (telephone: 0330 094 0362) in the first instance.
For National Rail enquiries please call 0345 748 4950 or see here for their website.
The following links give names and contact details for the different operators.
TfL services
| Contactless payment problems | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234 |
| Congestion charging | Congestion Charging PO Box 344 Darlington DL1 9QE |
Online contact form |
| Dial-a-Ride | Dial-a-Ride Passenger Services PO Box 68799, London SE1P 4RD |
Tel: 0343 222 7777 |
| Docklands Light Railway | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234 |
| Emirates Airline | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234 |
| General complaints | TfL Customer Services, 4th Floor Zone Y41 14 Pier Walk, London SE10 0ES | Online contact form |
| London Buses | London Buses Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234
You can find out more about reporting anti-social behaviour on TfL’s dedicated webpage. |
| London Overground | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Online contact form
Or email: overgroundinfo@tfl.gov.uk |
| London Underground | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234 |
| Oyster problems | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234 |
| Parking and penalty charge notice problems | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Online contact form
For general on-street parking issues or other off street problems contact your local council |
| River services | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234
Or email: river@tfl.gov.uk |
| Santander Cycle Hire | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 6666 |
| Taxis and private hire vehicles (minicabs) | Customer Correspondence Manager, Taxi and Private Hire 1st Floor, 230 Blackfriars Road, London, SE1 8NW | Tel: 0343 222 4444
Or email: tph.comms@pco.org.uk |
| TfL Rail | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234 |
| Tramlink | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234 |
| Victoria Coach Station | Victoria Coach Station, 164 Buckingham Palace Road, London SW1W 9TP | Tel: 0343 222 1234 |
| Walking and cycling | TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | Tel: 0343 222 1234 |
National Rail services
- Avanti West Coast
- c2c
- Chiltern Railways
- Crosscountry
- East Midlands Railway
- Eurostar
- Gatwick Express
- Grand Central
- Greater Anglia
- Great Northern
- Great Western
- Heathrow Express
- Hull Trains
- London North Eastern Railway
- London Northwestern Railway
- London Overground
- Southeastern
- Southern
- South Western Railway
- Stansted Express
- Thameslink
For buses outside of London please contact Bus Users UK.
For TfL, Heathrow Express and Eurostar – Please contact us by email.
For TfL travel and ticket enquiries please call 0343 222 1234.
Suggestions, complaints and appeals about road and street issues
Please note that London TravelWatch will only consider matters from the point of view of the passenger.
So, for example, if you want a bus stop moved for any other reason that is not passenger related you should contact the Local Government Ombudsman.
Other services and providers:
Please note, if you have a complaint about a long distance coach you need to complain directly to the operator.
