London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport. We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London.



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New rail partnership between DfT & TfL welcomed

London’s independent passenger watchdog has welcomed today’s joint announcement ...

Watchdog calls for better compensation for rail commuters

As MPs demand improvements to rail services, London's independent passenger watchdog has once ...

Staggering usage figures highlight the need for investment in London’s rail stations and services

London’s independent passenger watchdog has renewed its calls for investment in rail ...

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