London TravelWatch

London TravelWatch has moved offices. Our new address is:

Europoint
5-11 Lavington Street
London
SE1 0NZ

Our telephone contact numbers remain the same. For the avoidance of doubt, our main contact number is 0203 176 2999.


London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London. Our evidence-based advocacy has led to many achievements and positive outcomes for passengers.

Outside_Farringdon_Station


News

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Watchdog secures big win for passengers as best kept secrets are revealed on London’s rail and Tube map

Watchdog secures big win for passengers as best kept secrets are revealed on London’s rail and Tube map

London passengers are now easily able to see which stations are linked by just a short walk for ...

Travel advice over Christmas and the New Year

There are a number of big engineering projects occurring over the Christmas period. London ...

Fares unfairness has to stop now warns passenger watchdog after January fares increases are confirmed

Responding to today’s National Rail rail fares announcement, London TravelWatch Chief ...

Passenger watchdog expresses alarm at extensive bus changes planned for London

Passenger watchdog expresses alarm at extensive bus changes planned for London

London TravelWatch, which speaks for passengers in London, has expressed alarm at plans for some ...

3rd Ruth Thompson memorial lecture on road pricing proves a great success

3rd Ruth Thompson memorial lecture on road pricing proves a great success

We were delighted to welcome 50 attendees from a wide range of organisations to our third annual ...

Recent casework successes

The following are examples of recent casework successes we have had. You can read more in our ...

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