London TravelWatch

London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport. We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London.

Liverpool Street concourse

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Passenger watchdog has mixed feelings about Gold Card changes

Passenger watchdog has mixed feelings about Gold Card changes

London TravelWatch has mixed feelings about the changes announced this week to the Gold Card ...

Passenger watchdog wants passengers to benefit from improved surface access to London’s airports

Passenger watchdog wants passengers to benefit from improved surface access to London’s airports

London TravelWatch has today published a report which calls for improvements to surface ...

Ticketing developments are a major step forward but systems are still not smart enough says London’s passenger watchdog

This week has seen a big leap forward in the way that people can buy their tickets for travel ...

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