London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London. Our evidence-based advocacy has led to many achievements and positive outcomes for passengers.

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London TravelWatch Board Meeting 24 July 2018

The next London TravelWatch Board meeting on 24 July will take place in Dartford and will look ...

Fares farce adds up to £35 a week for millions of commuters

Fares farce adds up to £35 a week for millions of commuters

Research by London’s independent passenger watchdog has shown that many commuters are ...

Watchdog reiterates concerns for passengers affected by disruption caused by the 20 May timetable changes

London TravelWatch met GTR yesterday to discuss the issues arising from the new May 2018 ...

London TravelWatch wins passenger benefits on new Thameslink services

London TravelWatch wins passenger benefits on new Thameslink services

Crucial improvements for passengers will be included in the new Thameslink timetable that goes ...

Passenger complaints are getting more complex alongside increasing dissatisfaction with the system

The complaints which passengers bring to London’s multi modal passenger watchdog are ...

Watchdog pressure prompts decision to scrap charges for toilets at Network Rail stations

Watchdog pressure prompts decision to scrap charges for toilets at Network Rail stations

Commenting on Network Rail’s decision to scrap toilet charges at the stations they manage ...

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