London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London. Our evidence-based advocacy has led to many achievements and positive outcomes for passengers.

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Have your say on Hail and Ride bus bus routes

Have your say on Hail and Ride bus bus routes

We have worked hard to get fixed bus stops to be accessible and are really pleased that 95% now ...

Millions of Tube passengers to benefit from more visible staff as TfL implements key London TravelWatch recommendation

Millions of Tube passengers to benefit from more visible staff as TfL implements key London TravelWatch recommendation

Millions of Tube passengers will now be able to spot London Underground station staff more ...

More delay, disruption and dismay on Gospel Oak to Barking line is unacceptable says watchdog

London TravelWatch has called for action to reduce disruption for passengers following today ...

Despite big investment, fewer people are using public transport to get to London’s airports

Despite big investment, fewer people are using public transport to get to London’s airports

London TravelWatch has called for action to halt the declining proportion of passengers using ...

Watchdog reacts after passengers in London and the commuter belt are hit with 3.1% fares increase

Reacting to today's average National Rail fares increase of 3.1%, London TravelWatch Chief ...

Letter to Arriva Rail London about their proposals to close 51 ticket offices

At a Board meeting on 20 November, the London TravelWatch Board considered an application by ...

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