London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London.

Outside_Farringdon_Station


News

> More News

Transport Watchdog urges passengers and others to have their say on the Mayor’s Draft Transport Strategy

The Mayor of London is consulting on a new Transport Strategy for London. London TravelWatch ...

Automatic compensation for GTR smartcard users is a welcome step but Oyster/contactless users must not miss out

Automatic compensation for GTR smartcard users is a welcome step but Oyster/contactless users must not miss out

London’s independent passenger watchdog has welcomed today’s announcement by Govia ...

Real terms freeze in fares will be little comfort to passengers facing inconsistent fares and falling service performance

Real terms freeze in fares will be little comfort to passengers facing inconsistent fares and falling service performance

Long-suffering passengers in and around London are set to face another rail fares rise next year ...

Urgent action needed to make buses in London quicker and more reliable

Urgent action needed to make buses in London quicker and more reliable

London’s independent passenger watchdog has written to the Mayor of London asking for ...

New report by passenger watchdog highlights the vital role played by small stations as the capital grows – they must not be neglected

A report published today by London’s independent passenger watchdog highlights the need ...

View all news

Events

View all events

Key publications

Twitter Feed

TfL service updates