London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London. Our evidence-based advocacy has led to many achievements and positive outcomes for passengers.

Outside_London_Bridge


News

> More News
Despite big investment, fewer people are using public transport to get to London’s airports

Despite big investment, fewer people are using public transport to get to London’s airports

London TravelWatch has called for action to halt the declining proportion of passengers using ...

Watchdog reacts after passengers in London and the commuter belt are hit with 3.1% January fares increase

Reacting to today's average National Rail fares increase of 3.1%, London TravelWatch Chief ...

Action needed to tackle falling bus speeds

Action needed to tackle falling bus speeds

London’s transport watchdog today expressed alarm at forecasts in TfL’s latest ...

Act now to beat fare increases says passenger watchdog

London TravelWatch is urging passengers to renew their season tickets before Wednesday 2 January ...

Watchdog secures big win for passengers as best kept secrets are revealed on London’s rail and Tube map

Watchdog secures big win for passengers as best kept secrets are revealed on London’s rail and Tube map

London passengers are now easily able to see which stations are linked by just a short walk for ...

Letter to Arriva Rail London about their proposals to close 51 ticket offices

At a Board meeting on 20 November, the London TravelWatch Board considered an application by ...

View all news

Events

View all events

Key publications

Twitter Feed

TfL service updates