London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London.

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Check before you travel over the August Bank Holiday weekend

London TravelWatch has advice for anyone travelling around London over this Bank Holiday weekend ...

Real terms freeze in fares will be little comfort to passengers facing inconsistent fares and falling service performance

Real terms freeze in fares will be little comfort to passengers facing inconsistent fares and falling service performance

Long-suffering passengers in and around London are set to face another rail fares rise next year ...

Urgent action needed to make buses in London quicker and more reliable

Urgent action needed to make buses in London quicker and more reliable

London’s independent passenger watchdog has written to the Mayor of London asking for ...

Significant changes to South West Trains services between 5-28 August 2017

Significant changes to South West Trains services between 5-28 August 2017

There will be significant changes to many South West Trains services between 5-28 August 2017 ...

Unacceptable levels of overcrowding will just get worse if Crossrail 2 project is shelved

London TravelWatch has urged the Government not to shelve the Crossrail 2 project which is vital ...

New report by passenger watchdog highlights the vital role played by small stations as the capital grows – they must not be neglected

A report published today by London’s independent passenger watchdog highlights the need ...

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