London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London. Our evidence-based advocacy has led to many achievements and positive outcomes for passengers.

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Fares unfairness has to stop now warns watchdog after 3.2% January fares increase is announced

London’s passenger watchdog has warned that the gap between the cheapest and most ...

Update on the ongoing problems with the 20 May timetable changes

London TravelWatch is aware that some passengers, particularly those in north London are still ...

Tender opportunity: Space planning and office fit out

London TravelWatch is tendering for space planning and fit out services for a small office in ...

Watchdog calls on operators to take action to improve the situation for passengers facing disruption and overcrowding during the height of the summer

London’s passenger watchdog has called for operators to take action to tackle the effects ...

London TravelWatch publishes 2018 Annual Review

London TravelWatch publishes 2018 Annual Review

London TravelWatch has published its Annual Review for 2018. The publication highlights the ...

Watchdog reiterates concerns for passengers affected by disruption caused by the 20 May timetable changes

London TravelWatch met GTR yesterday to discuss the issues arising from the new May 2018 ...

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