London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London. Our evidence-based advocacy has led to many achievements and positive outcomes for passengers.

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London TravelWatch Board meeting 23 October 2018

The next London TravelWatch Board meeting on 23 October will receive a presentation from London ...

Passenger watchdog highlights passengers’ top 10 priorities at London’s bus stations

Passenger watchdog highlights passengers’ top 10 priorities at London’s bus stations

A report published today by London’s independent passenger watchdog highlights the top 10 ...

Passenger watchdog expresses alarm at extensive bus changes planned for London

Passenger watchdog expresses alarm at extensive bus changes planned for London

London TravelWatch, which speaks for passengers in London, has expressed alarm at plans for some ...

London TravelWatch calls on passengers to claim money back for GTR delays

London TravelWatch today calls on season ticket holders to claim their compensation back ...

Recent casework successes

The following are examples of recent casework successes we have had. You can read more in our ...

Response to Crossrail delays

Responding to today's announcement that the opening of the central section of the Elizabeth line ...

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