London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport. We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London.

Review of London Underground ticket office closures

London TravelWatch has been asked by the Mayor of London to carry out a review of London Underground ticket office closures. We have produced an online survey to find out passengers' views. You can find out more on our dedicated webpage.

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London TravelWatch Board Meeting 27 September 2016

At next week’s Board meeting, London TravelWatch will be discussing various issues ...

Sadiq Khan commissions London TravelWatch to undertake review into Tube ticket office closures

Sadiq Khan commissions London TravelWatch to undertake review into Tube ticket office closures

This press release was issued by the Mayor of London - further information about the review and ...

Bus and tram passengers will benefit as new ‘hopper’ ticket is introduced

Bus and tram passengers will benefit as new ‘hopper’ ticket is introduced

London’s passenger watchdog has welcomed the introduction today of the new one hour ...

Passengers cannot continue to be treated as collateral damage during Southern strike

London TravelWatch has condemned the latest round of strikes affecting passengers using ...

Real terms freeze in fares will be little comfort to passengers facing inconsistent fares and falling service performance

Long-suffering passengers in and around London are set to face another rail fares rise next ...

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