London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London. Our evidence-based advocacy has led to many achievements and positive outcomes for passengers.

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National Rail timetable changes from 20 May 2018

We have been contacted by a number of passengers and user groups concerned about the rail ...

London TravelWatch wins passenger benefits on new Thameslink services

London TravelWatch wins passenger benefits on new Thameslink services

Crucial improvements for passengers will be included in the new Thameslink timetable that goes ...

Response to RDG's announcement on fares and ticketing consultation

Responding to today's announcement of a public consultation on simplifying the fares and ...

Passenger complaints are getting more complex alongside increasing dissatisfaction with the system

The complaints which passengers bring to London’s multi modal passenger watchdog are ...

Watchdog pressure prompts decision to scrap charges for toilets at Network Rail stations

Watchdog pressure prompts decision to scrap charges for toilets at Network Rail stations

Commenting on Network Rail’s decision to scrap toilet charges at the stations they manage ...

Watchdog welcomes decision to give buses priority during emergency roadworks

There are emergency roadworks on London Bridge today. As a result, London Bridge is closed ...

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