London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London. Our evidence-based advocacy has led to many achievements and positive outcomes for passengers.

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Watchdog welcomes extension of hopper fare and TfL fares freeze but expresses disappointment that Travelcard prices will rise again in 2018

London’s passenger watchdog has welcomed the confirmation from the Mayor of London today ...

More should be done to enable linked cycle and rail trips in outer London says watchdog

More should be done to enable linked cycle and rail trips in outer London says watchdog

London TravelWatch has today published its response to the Mayor’s Draft Transport ...

Operators must start to meet the needs of Annual Season Ticket holders in and around London says passenger watchdog

Every year over 1 million commuters living in and around London pay more than £2billion on ...

Real terms freeze in fares will be little comfort to passengers facing inconsistent fares and falling service performance

Real terms freeze in fares will be little comfort to passengers facing inconsistent fares and falling service performance

Long-suffering passengers in and around London are set to face another rail fares rise next year ...

Urgent action needed to make buses in London quicker and more reliable

Urgent action needed to make buses in London quicker and more reliable

London’s independent passenger watchdog has written to the Mayor of London asking for ...

Automatic compensation for GTR smartcard users is a welcome step but Oyster/contactless users must not miss out

Automatic compensation for GTR smartcard users is a welcome step but Oyster/contactless users must not miss out

London’s independent passenger watchdog has welcomed today’s announcement by Govia ...

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