London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport.

We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London.

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Urgent action needed to make buses in London quicker and more reliable

Urgent action needed to make buses in London quicker and more reliable

London’s independent passenger watchdog has written to the Mayor of London asking for ...

New report by passenger watchdog highlights the vital role played by small stations as the capital grows – they must not be neglected

A report published today by London’s independent passenger watchdog highlights the need ...

Real terms freeze in fares will be little comfort to passengers facing inconsistent fares and falling service performance

Long-suffering passengers in and around London are set to face another rail fares rise next year ...

Unacceptable levels of overcrowding will just get worse if Crossrail 2 project is shelved

London TravelWatch has urged the Government not to shelve the Crossrail 2 project which is vital ...

Southern’s £13.4m fine for performance is not enough- passengers need urgent action to improve performance

London’s independent passenger watchdog has warned that the Government’s decision to ...

Passengers encouraged to take part in GTR and Southeastern timetable consultations

Govia Thameslink Railway (GTR) and Southeastern are both consulting on major timetable changes ...

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