London TravelWatch

London TravelWatch

London TravelWatch is the independent, statutory watchdog for transport users in and around London. Funded by the London Assembly, we speak for all London transport users on all modes of transport. We look into complaints from people unhappy with the response they have received from their transport provider.  We want to see the best journey experience possible for everyone travelling in and around London.

Liverpool Street concourse

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Ticketing developments are a major step forward but systems are still not smart enough says London’s passenger watchdog

This week has seen a big leap forward in the way that people can buy their tickets for travel ...

Response to announcements about National Rail and TfL fares for 2015

Response to announcements about National Rail and TfL fares for 2015

While we are pleased that national rail and TfL fares will not rise in real terms after the ...

New Direct Award Southeastern franchise does not do enough to improve services for passengers says passenger watchdog

New Direct Award Southeastern franchise does not do enough to improve services for passengers says passenger watchdog

London TravelWatch has expressed disappointment that a number of its key suggested ...

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