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London TravelWatch

the voice of London's transport users

Welcome to London TravelWatch


Our role is to:
  • investigate suggestions and complaints from users who are dissatisfied with the response received from the service provider;
  • conduct independent research and produce publications on issues affecting transport users;
  • maintain a regular dialogue with operators;
  • assess the impact and make recommendations if proposals are made for the closure of a railway line or a station.
Our remit covers transport in and around London including the Underground, the National Rail network, London's bus network, Docklands Light Railway, Croydon Tramlink, taxis and other users of the Greater London Road Network. To find out more, go to the About us page.

By accessing and using this website, you agree to observe and be bound by our terms and conditions and privacy policy. If you do not agree to these terms, you should exit this website immediately.