The bus is London’s most accessible, affordable and city-wide form of public transport, helping people get where they need to go – be it for work, study, leisure or errands. It’s the most used type of public transport in the city, with 1.9 billion journeys made by bus last year.

But we believe that more could be done to improve passenger satisfaction and make London buses even better. This is particularly important if bus usage is to rise and help meet the Mayor’s Transport Strategy (MTS) target for 80 percent of all trips in London to be made on foot, by bike or using public transport by 2041.

Our new report, The next stop: Making London’s buses better, explores what passengers really think, and help identify ways to boost the bus. The findings show there is a real opportunity for widespread improvements.

We are calling on TfL to show how it plans to strengthen its Bus Action Plan in relation to the following recommendations, no later than the time of the next annual update in summer 2025:

The next stop

The cover of the London TravelWatch report entitled The Next Stop: Making London's Buses Better

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Watch the video

The next stop video report launch featuring Alex Smith, Head of Campaigns at London TravelWatch speaking to camera while traffic passes in the background

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How can we make buses better?

Still from a video explaining the types of things that can be implemented to improve the journey times of London's buses

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A day in the life of a bus

Still from a day in the life of a bus video following the number 12 bus across London

 

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