Introduction to London TravelWatch

London TravelWatch is the official watchdog organisation representing the interests of transport users in and around the capital. Officially known as London Transport Users Committee, we were established in July 2000.

London TravelWatch is sponsored and funded by the London Assembly, which is part of the Greater London Authority, and is independent from the transport operators. The Assembly also appoints the board members of London TravelWatch, supported by staff who carry out the day-to-day work.

London TravelWatch promotes integrated transport policies and presses for better public transport, with higher standards of quality, performance and accessibility. We liaise with transport operators, providers, regulators and local authorities. In turn, transport operators consult us on proposed changes to services or closures of lines or stations.

Our Board and Committee meetings are open to the public. For more information on meeting dates please view our calendar.

We can assist with complaints about transport in London when the service provider has not satisfactorily resolved them. We deal with services operated or licensed by Transport for London, which includes:

  • London Underground
  • London's buses
  • Docklands Light Railway (DLR)
  • Croydon Tramlink
  • Dial-a-Ride services
  • London River Services
  • Woolwich Free Ferry
  • taxis
  • private hire cars
  • most of the major roads in Greater London

In addition, we deal with services operated by:

  • National Rail companies
  • Heathrow Express
  • Eurostar

Click here to see the geographical locations covered by London TravelWatch's services.