Arthur Leathley

Arthur Leathley - Chair

I have senior level experience as a communications director in the private sector and Whitehall.

I spent nine years at Virgin Trains, during a time of great change in which customer satisfaction became the best in the rail industry. I have also worked in the Cabinet Office and the Department of Energy and Climate Change, as well as working at a senior level for Amey Group.

Prior to my career in communications, I worked as a political, City and transport journalist at The Times, covering many of the key debates affecting London transport.

Alan Benson

Alan Benson MBE - Deputy Chair

I’m a disability campaigner and activist with a particular interest in transport. As well as being a member of London TravelWatch, I’m Chair of Transport for All, a Trustee of Richmond RUILS and a Citizen Advocate supporting Disabled and Older People. I’m a regular tweeter and blog about my journeys when time allows.

Before turning to campaigning I was an I.T. Manager at various colleges and universities across the country for over 20 years. I hold two degrees in Economics and live in West London.

Priya Khullar

Priya Khullar

My background is in customer experience, strategy, digital transformation, and data analytics. I have held various leadership roles at BT, News UK, Pfizer and most recently at Sky. I am passionate about customer experience and data.

My education is in Electrical and Electronics Engineering and I hold an MBA from INSEAD in France.

I have worked and lived in Asia, Europe and North America. I am a proud Londoner now and very fortunate to live in one of the most vibrant cities in the world. A very active user of London Transport. I am on buses, tube, trains, trams, taxis, bicycles, boats anything that gets you from A to B.

Tiffany Lam

Tiffany Lam

I am an expert in inclusive active travel systems and have worked with cities across the UK, Europe, the US and Latin America to tackle the gender gap and other inequalities in city cycling. I am the Research Manager at the Quality of Life Foundation and lead research on health, wellbeing, housing and the built environment. Previously, I worked as a Consultant at the NEF Consulting, the consultancy arm of the New Economics Foundation think tank, where I managed projects related to inclusive and sustainable transport systems, just climate transitions and health inequalities. Before moving to London in 2015 to do a Masters at LSE Cities, I worked as a Civil Rights and Employment paralegal at a class action plaintiff law firm in Washington, DC. As a native New Yorker, I never learned how to drive and have always relied on public transport, walking and cycling.

Karen McArthur

Karen McArthur

I had leadership roles in corporate responsibility/sustainability for global companies including Vodafone and Thomson Reuters and now have a portfolio of roles advocating for customers including the Waterways Ombudsman. As an independent member of the water forum at Severn Trent and Chair of the group I challenge the company on its business plans and advocate for the interests for vulnerable consumers.

I am a founder Trustee for MCS, a charity promoting low carbon and renewable technologies and represent the charity on the commercial trading company which develops standards for the industry.

I was also an independent member of the sustainability panel at HS2 providing external scrutiny and challenge, acting as critical friend for their sustainability operations, promoting pragmatic solutions.

Laura Osborne

Laura Osborne

I am a Corporate Affairs specialist, working with businesses to drive change, communicate what they stand for and shape their reputation.

I am currently Communications and Campaigns Director at London First, a business group which campaigns to make London the best place in the world to do business. Of course, its transport system and infrastructure are a huge part of that.

Prior to that, I was Communications Director at Which?, campaigning for change across consumer markets, from energy through to rail. I was also the organisation’s first head of Corporate Affairs, working directly with businesses to tackle poor practice, propose and test alternatives and drive real business change.

I started my career as a public affairs consultant, before moving into the civil service, where I worked on the creation of the Competition and Markets Authority. I briefly returned to consultancy, working for a fibre infrastructure provider on its campaign to challenge false advertising in the broadband sector.

I live in Edenbridge and work near Goodge Street, so I am a frequent user of the tube, Charing Cross, London Bridge, Sevenoaks, Oxted, East Croydon and Edenbridge Town stations.

Susan Stockwell

Susan Stockwell

I am the Chief Customer Officer at the Hyde Group and I am responsible for Hyde becoming a customer-driven organisation and for delivering a comprehensive service to Hyde’s customers. I am passionate about delivering the best customer experience throughout the organisation and represent the voice of our customers.

I have over 20 years’ experience as a customer leader across a number of organisations where I was responsible for operations, developing customer strategies and delivering transformational change. I was previously part of the Executive team at Southern Water and Electricity North West but I also have broader experience in facilities management, financial services and retail.

I have a First Class (Hons) Degree in Housing, Masters in Business Administration (MBA) and I am a Chartered Institute of Housing member(CIHM).