The Casework Team investigates appeals and negotiates with the transport operators to achieve the best possible result for the passenger.
The Advocacy, Operations and Communications team undertakes research on the transport scene in London, provides input to consultations, and leads on our campaigning and advocacy work.
Our current staff team from 1 January 2022 is:
Emma Gibson, Chief Executive
Margaret Croucher, Senior Casework Officer
Sean Goss, Casework Officer
Susan James, Head of Casework
Fayza Patel, Casework Officer
Advocacy, Operations and Communications
Richard Freeston-Clough, Head of Advocacy, Operations and Communications
Saphia Haffejee, Policy and Advocacy Officer
Luke Muskett, Communications Officer
Trevor Rosenberg, Policy and Advocacy Officer
James Taylor, Digital Campaigner
London TravelWatch work in partnership with Transport Focus
As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.