The Casework Team investigates appeals and negotiates with the transport operators to achieve the best possible result for the passenger.

The Advocacy, Operations and Communications team undertakes research on the transport scene in London, provides input to consultations, and leads on our campaigning and advocacy work.

Our current staff team from 1 January 2022 is:


Emma Gibson, Chief Executive


Margaret Croucher, Senior Casework Officer

Sean Goss, Casework Officer

Susan James, Head of Casework

Fayza Patel, Casework Officer

Advocacy, Operations and Communications

Richard Freeston-Clough, Head of Advocacy, Operations and Communications

Saphia Haffejee, Policy and Advocacy Officer

Luke Muskett, Communications Officer

Trevor Rosenberg, Policy and Advocacy Officer

James Taylor, Digital Campaigner

London TravelWatch work in partnership with Transport Focus

As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.


London TravelWatch staffing structure – Feb 2022

London TravelWatch salary bands