Our Casework Team investigates appeals to complaints made against Transport for London (TfL), Eurostar and some rail operators. We have no powers to force transport operators to do as we ask, so we use negotiation and persuasion to try and get a good outcome for the passenger – and more often than not we succeed.
Our Campaigns and Advocacy and Communications teams run our campaigns and advocacy work to apply pressure to the transport industry both behind the scenes and publicly to try to make the travelling experience of Londoners better.
Our current members of staff as of September 2023:
Michael Roberts, Chief Executive
Mags Croucher, Senior Casework Officer
Sean Goss, Casework Officer
Susan James, Head of Casework
Elizabeth Junghietoru, Casework Officer
Fayza Patel, Casework Officer
Campaigns and Advocacy
Sasha Langeveldt, Campaigns and Advocacy Officer
Trevor Rosenberg, Policy and Advocacy Officer
Alex Smith, Head of Campaigns
David Murdoch, Head of Communications
Luke Muskett, Communications and Operations Officer
Eloise Williams, Administrative Officer
London TravelWatch work in partnership with our sister watchdog Transport Focus
As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.