Passenger experience Archives - London TravelWatch

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Passenger experience

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The digital divide in public transport

As we approach three years since we published our first report into digital exclusion and...

Busy tube carriage on the Central line

Latest podcast on safety and security on the TfL network

Safety on the public transport network is very important to us at London TravelWatch, and something...

Empty tube train at the platform

Hate Crime Awareness Week

Everyone in London deserves to travel without fear, and no one should face hate because of their...

Blog post: Rail reform and the case for better railways

Sitting on my desk at home is a Darlington Crystal paperweight inscribed with the following words:...

Hand tapping on station card reader

Logged out – London TravelWatch publishes new digital exclusion research

In 2023, London TravelWatch released a report entitled Left out Londoners, which looked at the...

A busy station with people walking through ticket barriers

Logged out

Busy tube carriage on the Central line

London TravelWatch comments on Transport for London fare increases

Commenting on Transport for London's fare increases, which commence on 2 March 2025, Michael...

A passenger using a Welcome Point at a train station. The Welcome point is tall with a black letter 'i' on a yellow background at the very top so it is easily visible

Welcome Point trial begins

London TravelWatch is pleased to see the trial of Welcome Points beginning at over 30 stations...

Oxford Circus Tube station

Blog post: Reflections on our personal security summit

It’s been two weeks since our Personal Security summit, which we hosted in collaboration with...

Man on London Underground platform with back to camera

Out in London one year on

It has been one year since the launch of our Out in London report, which looked at the experiences...

The outside of London Euston station at night

New plan to improve conditions at London Euston

Earlier this week, London TravelWatch released a statement regarding ongoing issues of overcrowding...

Euston station overcrowding

London TravelWatch statement on ongoing issues at Euston Station Even on good days, the...

London TravelWatch digital exclusion launch event at City Hall

Blog post: Adapting to a hybrid – and accessible – model for live events

Last month we launched our latest piece of research, ‘Left Behind Londoners - Digital Exclusion...

Blog post: How can we all be better bystanders?

Last week, we launched a video sharing some practical tips for good bystander behaviour, so people...

London street at night

Blog post: Safe travel in London – reflecting on seven months of research

Today we published our new report ‘Personal Security on London’s transport network:...

Oxford Circus Tube station

Blog post: Service cuts and staff reductions aren’t just an inconvenience – they affect safety too

In a year where personal security has been at the forefront of minds, it would seem...

People getting on to bus

Blog post: Transport matters: highlighting the risks for B.A.M.E transport users during the pandemic

During this pandemic, a number of concerning issues have arisen. We know from the recently...