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About us Meet the team Board and governance Equity, Diversity and Inclusion Work with us Successes Contact us Insight and advocacy Our campaigns Consultations Research archive Complaints and appeals Making an initial complaint Appealing to London TravelWatch Penalty fares Refunds and compensation News News and opinion Publications Advice Travelling around London Paying for your journey Freedom Pass and 60+ Oyster Card Links to other organisations
London TravelWatch Working in partnership with Transport Focus
Sign up for our newsletter
How was your journey today?
About us
Meet the team Board and governance Equity, Diversity and Inclusion Work with us Successes Contact us
Insight and advocacy
Our campaigns Consultations Research archive
Complaints and appeals
Making an initial complaint Appealing to London TravelWatch Penalty fares Refunds and compensation
News
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Board papers

Board papers

LTW688 Communications update

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LTW687 Casework report

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LTW686 Chief Executive’s report

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Board minutes 15.03.22

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Agenda 28.06.22

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LTW bus savings briefing

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LTW gender pay gap April 2021

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Board meeting schedule 2022-23

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LTW668 Finance report appendix

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LTW668 Finance report

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LTW667 Communications update

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LTW666 Casework report

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LTW665 Director’s report

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Agenda, 09.11.21

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LTW654 Impact of our influencing activity report

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LTW655 Finance report appendix 1

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LTW655 Finance report

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LTW653 Casework report – Paper 2

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LTW653 Casework report – Paper 1

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LTW652 London TravelWatch & Transport Focus collaboration agreement review

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LTW651 Climate change and the role of London TravelWatch

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LTW650 Director’s report

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LTW pay scales – April 2021

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LTW staffing structure April 2021

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LTW Casework Officer Application Form

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LTW Mayoral Asks

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LTW639 Matters arising

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LTW638 Finance report

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LTW638 Finance report appendix

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LTW633 Matters arising

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LTW634 Director’s report

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LTW635 Safety report

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LTW636 Casework report

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LTW637 Impact of our influencing activity report

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LTW Investigates London’s Future Transport Needs

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LTW Pay Scales 01.04.20

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LTW627 Matters arising

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LTW628 Director’s report

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LTW629 Casework report

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LTW630 Impact of our influencing activity report

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LTW631 Finance report

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LTW631 Monthly financial summary

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LTW632 Risk and opportunity register report

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LTW632 Risk register September 2020

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LTW621 Matters arising

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LTW622 Casework report

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LTW623 Impact of our influencing activity report

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LTW624 Finance report year ending 31 March 2020

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LTW624 March 2020 management accounts

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LTW625 Director’s report

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LTW626 Director’s discussion paper on policy making

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LTW610 Matters arising

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LTW607 Matters arising

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LTW608 Transport User Priorities

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LTW608 Transport User Priorities Poster

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LTW609 Hail and Ride

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LTW605 Accounts 2018-19

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LTW604 Matters arising

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LTW605 Annual accounts

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LTW606 Passenger issues in Hertfordshire and adjacent London Borough

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LTW600 Matters arising

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LTW601 Key Activities

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LTW602 Transport issues in Barking

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LTW603 Proposed response to DfT consultation on extending Pay As You Go fares

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LTW596 Matters arising

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LTW597 Key activities

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LTW598 Appointment of subsidiary bodies

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LTW599 PAYG on rail consultation by DfT and ‘Easier fares for all’ from the RDG

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LTW593 Matters arising

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LTW594 Key Activities

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LTW595 Closure of London Overground ticket offices

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LTW589 Matters arising

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LTW590 Key activities

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LTW591 Step-free stations in London

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LTW592 Proposed closure of 51 London Overground ticket offices

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LTW592 Appendix A

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LTW592 Appendix B

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LTW584 Matters arising

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LTW585 Key activities

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LTW586 Passenger issues in North West Kent and adjacent London Boroughs

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LTW587 South Eastern franchise aspirations

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LTW588 2019 meeting programme

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LTW580 Matters arising

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LTW581 Key activities

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LTW582 London’s fares and ticketing system

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LTW583 Mayor’s Transport Strategy (MTS)

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LTW574 Matters arising

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LTW575 Key activities

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LTW576 Station travel plans

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LTW577 London Plan consultation

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LTW578 Surface access to Heathrow Airport consultation

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LTW579 Social needs transport

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LTW569 Matters arising

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LTW570 Key activities

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LTW571 London Underground ticket office report

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LTW571 London Underground ticket office TfL response

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LTW572 National Audit Office report on GTR

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LTW573 Appointment of subsidiary bodies

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LTW566 Matters arising

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LTW567 Key activities

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LTW568 Oxford Street proposals

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LTW569 Victoria station

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LTW564 Bus station standards

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LTW560 Matters arising

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LTW561 Key activities

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LTW562 Piccadilly line reliability

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LTW563 Business plan 2018-19

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LTW563 Business plan 2018-19 appendices

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LTW565 Update on bus occupant safety research

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LTW565 Bus occupant safety project submission

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LTW555 Matters arising

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LTW556 Key activities

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LTW557 LU ticket office update

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LTW557 LU ticket office update Appendix A

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LTW559 Meeting dates 2018

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LTW551 Matters arising

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LTW552 Key activities

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LTW553 Ticketing arrangements and fare levels

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LTW554 Franchising issues

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#AskLTW Tweets/ Responses 30.03.2017

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LTW546 Matters arising

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LTW547 Key Activities

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LTW548 Small stations cover

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LTW548 Small stations report

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LTW549 TfL Performance Report – Q3 2016-17

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LTW550 Cycling in London cover

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LTW550 Draft Cycling in London 2

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LTW541 TSGN report Jan17

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LTW542 Matters arising

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LTW543 Key Activities

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LTW544 Ticket Office paper

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LTW545 Appointment of subsidiary bodies

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LTW541 TSGN report Jan17 – Apendix B additional information 1

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LTW541 TSGN report Jan17 – Apendix B additional information 2

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LTW541 TSGN report Jan17 – Apendix B additional information 4

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LTW541 TSGN report Jan17 – Apendix B additional information 5

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LTW541 TSGN report Jan17 – Apendix B additional information 3

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LTW538 Central London Bus Review

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LTW539 Appendix I Pre and post transformation mystery shopping survey presence data

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LTW539 Appendix J Lift availability data

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LTW539 Appendix K Pay as you go contactless data

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LTW539 Appendix L Kings Cross case study

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LTW539 Appendix M Improving London Underground leaflet

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LTW539 Appendix N Staff leaflet – changes to ticket halls

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LTW539 Appendix O Ticketing changes guide for iPads

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LTW539 Appendix P Stakeholder bulletin

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LTW539 Appendix Q Station closures arising from staff shortage

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LTW539 Appendix R Open gateline data

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LTW539 Appendix S Help point procedures

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LTW539 Appendix T Ticket machine availability data

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LTW539 Appendix U Weightings for ticket machine availablity data

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LTW539 Appendix V RMT submission 1

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LTW539 Appendix W RMT submission 2

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LTW539 Appendix X TSSA submission

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LTW539 Appendix Y Valuing people group feedback

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LTW539 Appendix Z Sample letter sent to consultees

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LTW539 Appendix AA Stations excluded from this review

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LTW539 1- Table of contents for appendices

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LTW536 Matters arising

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LTW537 Key activities

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LTW543 Cycling in London

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LTW540 Cycling in London

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LTW539 Ticket office review

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LTW539 Appendix B Talk London Panel survey summary

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LTW539 Appendix C Focus group and passenger intercept summary

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LTW539 Appendix D Stakeholders contacted regarding the review

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LTW539 Appendix E Customer impact review

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LTW539 Appendix F Supporting table of information

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LTW539 Appendix G Stakeholder and customer engagement summary

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LTW539 Appendix H Evidence datasets

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LTW533 Passenger issues in north west Surrey and the Thames Valley

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LTW533 Attachment: Passenger issues in north west Surrey and the Thames Valley

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LTW534 Matters arising

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LTW535 Key activities

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LTW531 Annual report and accounts

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LTW531 2015-16 Accounts

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LTW532 2017 meeting programme

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LTW526 matters arising

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LTW527 key activities

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LTW528 Bus stations in London

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LTW529 Update on bus network performance

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LTW530 GTRSouthern

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LTW530A GTR Southern additional report

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LTW521 Matters arising

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LTW522 Key activities

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LTW523 Accessibility on the transport network

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LTW524 Transport for London performance report Q3 15-16

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LTW524B Additional issues on TfL performance report

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LTW525 Casework performance report Q4 15-16

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Appendix A – GTR letter outlining proposals & individual station information (LTW520)

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Appendix B – Summary of consultation responses (LTW520)

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Appendix C – Correspondence received from major stakeholders (LTW520)

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Safety update (LTW517)

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Matters arising (LTW518)

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Key activities (LTW519)

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Confidential Safety briefing (LTW517)

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GTR Ticket office consultation (LTW520 – Appendices updated with information tabled at meeting)

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GTR letter (LTW520)

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Wandsworth letter (LTW520)

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RMT letter (LTW520)

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Joanne McCartney letter (LTW520)

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APTU letter (LTW520)

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Current ticket office hours and proposed changes (LTW520)

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LTW513 matters arising

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LTW514 key activities

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LTW515 Cycle safety

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LTW516 Appointment of subsidiary bodies

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LTW509 Matters arising

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LTW519 Key activities

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LTW511 Taxis and private hire vehicles

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LTW512 Rail passenger compensation

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LTW510 Key activities

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LTW503 Matters arising

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LTW504 Key activities

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LTW505 TfL performance report Q4 2014-15

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LTW506 Eustion station high speed 2 proposals

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LTW507 Annual report and accounts

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LTW507 Annual accounts

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LTW508 Redevelopment of Waterloo station

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LTW499 Matters arising

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LTW500 Key activities

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LTW501 Small stations

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LTW502 2016 meeting programme

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LTW497 Matters arising

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LTW498 Key activities

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LTW492 Matters arising

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LTW493 Key activities

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LTW494 Out of London issues

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LTW495 London Underground issues

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LTW495 London Underground issues Appendix A

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LTW495 London Underground issues Appendix B

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LTW496 National Rail performance report Q3 2014-15

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LTW488 Matters arising

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LTW489 Key activities

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LTW490 Social needs transport

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LTW491 Appointment of subsidiary bodies

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LTW487 London TravelWatch scheme of delegation

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LTW482 Matters arising

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LTW483 Key activities

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LTW484 key activities

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LTW484 Franchising in London

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LTW486 Appendix A

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LTW486 Bank station upgrade

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PC048 Appendix B – LTW Poster Distribution

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LTW481 2015-16 business plan

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LTW478 Matters arising

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LTW479 Key activities

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LTW480 Enforcing the rules: anti-social behaviour on buses

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LTW481 2015-16 business plan (cover sheet)

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LTW471 Matters arising

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LTW472 Key activities

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LTW473 New proposals for Crossrail 2

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LTW474 ORR consultation on ticket sales

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LTW475 Update on value for money business plan objective

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LTW477 Thameslink Southern Great Northern franchise award

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LTW470 Interchanges (Confidential)

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LTW476 Annual review and accounts

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LTW476 Annual review

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LTW476 Annual accounts

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LTW467 matters arising

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LTW469 Meeting dates 2015

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LTW468 key activities

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LTW464 matters arising

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LTW465 key activities

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LTW466 London Plan amendments

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LTW460 The London Travelling Environment report- what consumers think

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LTW457 Matters arising

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LTW458 Key activities

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LTW459 Consultation on local authority parking

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LTW460 London travelling environment what consumers think

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LTW461 – Memorandum of understanding

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LTW462 Appointment of subsidiary bodies

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LTW454 matters arising

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LTW455 Key activities

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LTW453 Confidential London TravelWatch research on passenger attitudes to the travelling environment

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LTW456 Passenger priorities on the Underground research

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LTW450 National Rail performance report Q1 2013-14

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LTW449 Transport for London performance report Q1 2013-14

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Confidential: LTW445 London TravelWatch research into passenger priorities on the Underground

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LTW451 London TravelWatch business plan 2014-15

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LTW447 Key activities

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LTW448 Transport for London performance targets

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LTW446 Matters arising

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LTW436 Matters arising

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LTW437 Actions taken

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LTW438 Research on passenger experiences of purchasing tickets

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LTW439 Annual report and accounts

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LTW440 Transport for London performance report Quarter 4 2012-13

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LTW441 National Rail performance report Q4 2012-13

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LTW442 Transport users stakeholder event in Lewisham

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LTW443 Meetings calendar 2014

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LTW444 Confidential Research on passenger perceptions of value for money

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LTW432 Matters arising

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LTW433 Actions taken

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LTW434 Roads Task Force update

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LTW435 Engaging with local user and community groups

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LTW427 Matters arising

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LTW428 Actions taken

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LTW429 Future Governance arrangements and meeting dates

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LTW430 Appointment of subsidiary bodies

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Confidential LTW431 Passenger priorities on London Underground

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LTW423 Matters Arising

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LTW424 Actions Taken

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LTW425 Appointment of subsidiary bodies and Deputy Chair

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LTW426 Rail franchising

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Henlys Corner Presentation to LTW

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LTW419 Matters arising

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LTW420 Actions taken

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LTW421 Response to the Richard Brown review

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LTW422 London TravelWatch research programme

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LTW423 Roads Task Force

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LTW424 River crossing proposals

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LTW413 Matters arising

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LTW414 Actions taken

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LTW415 The Games legacy

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LTW416 Transport for London complaints data

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LTW417 London TravelWatch business plan 2013-14

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LTW418 Watford Metropolitan line station closure panel

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LTW407 Matters arising

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LTW408 Actions taken

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LTW409 Closure of scheduled passenger services between Wandsworth Road

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LTW410 TfL Performance Report – Q4 2011-12

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LTW411 Annual Report and Accounts 2011/2012

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LTW412 London TravelWatch meeting programme 2013

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LTW403 Matters Arising

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LTW404 Actions taken

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LTW406 Report on transport user event in Tooting

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LTW399 Matters arising

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LTW401 Appointment of closure panel

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LTW402 London Assembly review of London TravelWatch

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LTW400 Actions taken

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LTW394 Matters arising

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LTW395 Actions taken

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LTW398 Appointment of subsidiary bodies and Deputy Chair

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LTW397 TfL performance report Q2 2011-12

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LTW390 Matters arising

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LTW391 Preparedness for winter on the London’s rail network

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LTW392 Transport led regeneration

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LTW393 Actions Taken

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LTW385 Matters Arising

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LTW386 Actions Taken

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LTW387 Changes to TfL fares from January 2012

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LTW388 Passenger engagement programme

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LTW389 London TravelWatch’s 2012-13 business plan and budget

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LTW381 Matters Arising

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LTW382 Actions Taken

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LTW383 Transport User Passenger Event in Newham

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LTW384 London TravelWatch Meeting Programme for 2012

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LTW381 London TravelWatch Workplan

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LTW379 Matters Arising

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LTW380 Actions Taken

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LTW 377 Proposed Changes to London Midland Booking Office Hours

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LTW376 Actions taken

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LTW375 Matters arising

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LTW378 Standards of roads and footways

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LTW374 Appointment of subsidiary bodies and Deputy Chair

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LTW372 Response to West Midlands and Chiltern RUS

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LTW369 Matters arising

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LTW370 Actions taken

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LTW371 Impact of the snow in december 2010

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LTW373 Revised governance arrangements

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LTW372 Annex A Response to West Midlands and Chiltern RUS

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LTW372 Annex B Development of train services for Chiltern routes

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LTW364 Matters arising

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LTW367 Interchange at London Bridge station

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LTW369 London TravelWatch workplan 2010-11

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LTW368 Annual accounts 2009-10

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LTW366 Station Standards report

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LTW365 Actions Taken

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LTW363 London Underground ticket office hours reduction

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LTW360 Matters arising

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LTW361 Actions taken

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LTW363 London Underground ticket office hours reduction Appendix B

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LTW362 Overview of changes to the economic climate

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LTW363 London Underground ticket office hours reduction Appendix A

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LTW355 Matters Arising

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LTW356 Actions Taken

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LTW357 Mayors Transport Strategy – final published version May 2010

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LTW358 London TravelWatch meeting dates 2011

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LTW359 London 2012 Olympic and Paralympic games

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LTW Telephone Extention List 2010

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LTW349 Matters Arising

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LTW350 Actions Taken

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LTW351 London TravelWatch Research Programme for 2010-11

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LTW352 London TravelWatch Transport Users Events Report

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LTW352 Transport User Surgeries in Croydon and Romford findings

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LTW353 London TravelWatch workplans 2009-10 and 2010-11

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LTW354 Standards at London’s stations – Draft for member comments

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LTW344 Review of London TravelWatch

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LTW345 Performance of National Rail Enquiries websute during the snow of January 2010

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LTW346 Proposed changes to South West Trains booking office hours of opening (Schedule 17 application)

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LTW347 Proposed changes to Chiltern Railways booking office hours of opening (Schedule 17 application)

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LTW348 Extending the role of Passenger Focus

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LTW342 Matters Arising

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LTW343 Actions Taken

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LTW 336 Matters Arising

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LTW 337 Actions Taken

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LTW 338 Smoothing the traffic flow 2

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LTW 339 London TravelWatch Committee Subsidiary Bodies membership 2010

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LTW 340 Weather Disruption to Train Service January 2010

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LTW 341 external meeting report Croydon

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LTW 334 London TravelWatch 6 monthly performance report

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LTW 334 Appendix

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LTW 333 Appendix

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LTW328 Matters Arising

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LTW 333 Memorandum of Understanding

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LTW329 Actions Taken

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LTW 331 TfL Complaint Handling

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LTW332 Mayors Transport Strategy, London Plan & LIPs – Public Distribution

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LTW 335 Amendments to Risk Policy

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LTW 335 Appendix

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LTW 330 TfL communications

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LTW316 London TravelWatch meeting dates 2010

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LTW322 credit crunch update

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LTW319 Matters Arising

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LTW320 Actions Taken

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LTW325 external meeting report RIAC 2 Jun 2009

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LTW321 Passenger Focus bus role consultation note

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LTW324 Piccadilly Line updgrade paper to London Assembly

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LTW 313 Actions Taken

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LTW315 Response to Mayoral Transport Strategy Statement of Intent

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LTW 313 Matters Arising

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LTW314 Smoothing the Traffic

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LTW317 Harrow Council minutes of Bus Highway liaison meeting

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LTW318 Harrow Council minutes of Rail liaison meeting

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LTW319 Lewisham Council minutes of Public Transport Liaison meeting

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LTW303 Matters Arising

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LTW304 Action taken

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LTW306 Bus Network Overview

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LTW306 Appendix 7.1 TfL presentation on Bus network development to London TravelWatch Board 4.11.08

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LTW306 Appendix 7.2 London TravelWatch Delegation of powers – Bus powers

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LTW306 Appendix 7.3 TfL presentation on Bus accessibility to the Transport Accessibility Committee 14.05.08

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LTW306 Appendix 7.4 TfL presentation on Bus stop accessibility presentation to the Access to Transport Committee 05.05.09

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LTW306 Appendix 7.5 Accessible bus stops by borough

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LTW306 Appendix 7.6 Bus staircase design

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LTW307 Dead mileage and franchising model

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LTW308 Transport needs in Stamford Hill and Golders Green

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LTW309 Motor cycles in bus lanes

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LTW310 Terms of reference of Subsidiary Bodies

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LTW311 DFT Consultation on airline passengers

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LTW294 Action taken

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LTW298 Credit Crunch – Impact of the recession on passengers

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LTW299 London TravelWatch Terms of Reference for Subsidiary Bodies 2009

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LTW300 London TravelWatch Membership of Subsidiary Bodies 2009-10

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LTW293 Matters arising

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LTW295 Harrow Council Bus and Highway transport liaison meeting minutes

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LTW297 Lewisham Council Liaison Meeting minutes

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LTW296 Harrow Council minutes of rail liaison meeting

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LTW289 (appendix c) First Capital Connect booking office hours

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LTW283 Neighbourhood Policing Project Board minutes

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LTW284 Police and Community Together minutes

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LTW285 Croydon Public Transport Liaison panel minutes

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LTW286 London Borough of Lewisham Public Transport Liaison panel meeting

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LTW287 Parliamentary Advisory Council for Transport Safety minutes

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LTW281 Matters arising

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LTW282 Action taken

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LTW289 First Capital Connect Consultation

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LTW290 Christmas period services review

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LTW291 Heathrow Airport Runway 3 – Public Transport Access

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LTW288 Department for Transport’s decision on SWT ticket office opening hours

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LTW 277 Fares changes in January 2009

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LTW258 London 2012 Forum

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LTW230 London TravelWatch Meeting dates for 2009

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LTW249 Network Rail periodic review 2008 draft determination Proposed response to consultation

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LTW31 Blackwall Tunnel morning rush hour priority scheme to end

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LTW43 City Together Transport Sub-group

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LTW69 Virgin Trains 2009 timetable

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