Board papers Archives - London TravelWatch

London Travel Watch

About us Introduction to London TravelWatch Staff Board members Equity, Diversity and Inclusion Vacancies and tenders Gender and ethnicity pay gap monitoring Our work Casework Public meetings Consultations Successes in 2022 What they say about us Campaigns Personal security Free The Bus Protect London's public transport Rail reform News Latest news Blogs What we're saying on social media Research Publications Complaints Making an initial complaint Where to send your complaint Appealing to London TravelWatch Suggestions, complaints and appeals about road and street issues Contact us Transport advice Travelling around London Your rights Refund and compensation Penalty fares Links to other organisations Frequently asked questions Useful information Oyster and Contactless Freedom Pass Capping Elizabeth Line Travel news and information Greater London bus map

London TravelWatch

Working in partnership with Transport Focus

Join our digital community

Board papers

LTW688 Communications update

LTW687 Casework report

LTW686 Chief Executive’s report

Board minutes 15.03.22

Agenda 28.06.22

LTW bus savings briefing

LTW gender pay gap April 2021

Board meeting schedule 2022-23

LTW668 Finance report appendix

LTW668 Finance report

LTW667 Communications update

LTW666 Casework report

LTW665 Director’s report

Agenda, 09.11.21

LTW654 Impact of our influencing activity report

LTW655 Finance report appendix 1

LTW655 Finance report

LTW653 Casework report – Paper 2

LTW653 Casework report – Paper 1

LTW652 London TravelWatch & Transport Focus collaboration agreement review

LTW651 Climate change and the role of London TravelWatch

LTW650 Director’s report

LTW pay scales – April 2021

LTW staffing structure April 2021

LTW Casework Officer Application Form

LTW Mayoral Asks

LTW639 Matters arising

LTW638 Finance report

LTW638 Finance report appendix

LTW633 Matters arising

LTW634 Director’s report

LTW635 Safety report

LTW636 Casework report

LTW637 Impact of our influencing activity report

LTW Investigates London’s Future Transport Needs

LTW Pay Scales 01.04.20

LTW627 Matters arising

LTW628 Director’s report

LTW629 Casework report

LTW630 Impact of our influencing activity report

LTW631 Finance report

LTW631 Monthly financial summary

LTW632 Risk and opportunity register report

LTW632 Risk register September 2020

LTW625 Director’s report

LTW626 Director’s discussion paper on policy making

LTW621 Matters arising

LTW622 Casework report

LTW623 Impact of our influencing activity report

LTW624 Finance report year ending 31 March 2020

LTW624 March 2020 management accounts

LTW610 Matters arising

LTW607 Matters arising

LTW608 Transport User Priorities

LTW608 Transport User Priorities Poster

LTW609 Hail and Ride

LTW605 Accounts 2018-19

LTW604 Matters arising

LTW605 Annual accounts

LTW606 Passenger issues in Hertfordshire and adjacent London Borough

LTW600 Matters arising

LTW601 Key Activities

LTW602 Transport issues in Barking

LTW603 Proposed response to DfT consultation on extending Pay As You Go fares

LTW596 Matters arising

LTW597 Key activities

LTW598 Appointment of subsidiary bodies

LTW599 PAYG on rail consultation by DfT and ‘Easier fares for all’ from the RDG

LTW593 Matters arising

LTW594 Key Activities

LTW595 Closure of London Overground ticket offices

LTW589 Matters arising

LTW590 Key activities

LTW591 Step-free stations in London

LTW592 Proposed closure of 51 London Overground ticket offices

LTW592 Appendix A

LTW592 Appendix B

LTW584 Matters arising

LTW585 Key activities

LTW586 Passenger issues in North West Kent and adjacent London Boroughs

LTW587 South Eastern franchise aspirations

LTW588 2019 meeting programme

LTW583 Mayor’s Transport Strategy (MTS)

LTW580 Matters arising

LTW581 Key activities

LTW582 London’s fares and ticketing system

LTW574 Matters arising

LTW575 Key activities

LTW576 Station travel plans

LTW577 London Plan consultation

LTW578 Surface access to Heathrow Airport consultation

LTW579 Social needs transport

LTW569 Matters arising

LTW570 Key activities

LTW571 London Underground ticket office report

LTW571 London Underground ticket office TfL response

LTW572 National Audit Office report on GTR

LTW573 Appointment of subsidiary bodies

LTW566 Matters arising

LTW567 Key activities

LTW568 Oxford Street proposals

LTW569 Victoria station

LTW564 Bus station standards

LTW560 Matters arising

LTW561 Key activities

LTW562 Piccadilly line reliability

LTW563 Business plan 2018-19

LTW563 Business plan 2018-19 appendices

LTW565 Update on bus occupant safety research

LTW565 Bus occupant safety project submission

LTW555 Matters arising

LTW556 Key activities

LTW557 LU ticket office update

LTW557 LU ticket office update Appendix A

LTW559 Meeting dates 2018

LTW551 Matters arising

LTW552 Key activities

LTW553 Ticketing arrangements and fare levels

LTW554 Franchising issues

#AskLTW Tweets/ Responses 30.03.2017

LTW546 Matters arising

LTW547 Key Activities

LTW548 Small stations cover

LTW548 Small stations report

LTW549 TfL Performance Report – Q3 2016-17

LTW550 Cycling in London cover

LTW550 Draft Cycling in London 2

LTW541 TSGN report Jan17

LTW542 Matters arising

LTW543 Key Activities

LTW544 Ticket Office paper

LTW545 Appointment of subsidiary bodies

LTW541 TSGN report Jan17 – Apendix B additional information 1

LTW541 TSGN report Jan17 – Apendix B additional information 2

LTW541 TSGN report Jan17 – Apendix B additional information 4

LTW541 TSGN report Jan17 – Apendix B additional information 5

LTW541 TSGN report Jan17 – Apendix B additional information 3

LTW538 Central London Bus Review

LTW539 Appendix M Improving London Underground leaflet

LTW539 Appendix N Staff leaflet – changes to ticket halls

LTW539 Appendix O Ticketing changes guide for iPads

LTW539 Appendix P Stakeholder bulletin

LTW539 Appendix Q Station closures arising from staff shortage

LTW539 Appendix R Open gateline data

LTW539 Appendix S Help point procedures

LTW539 Appendix T Ticket machine availability data

LTW539 Appendix U Weightings for ticket machine availablity data

LTW539 Appendix V RMT submission 1

LTW539 Appendix W RMT submission 2

LTW539 Appendix X TSSA submission

LTW539 Appendix Y Valuing people group feedback

LTW539 Appendix Z Sample letter sent to consultees

LTW539 Appendix AA Stations excluded from this review

LTW539 1- Table of contents for appendices

LTW536 Matters arising

LTW537 Key activities

LTW543 Cycling in London

LTW540 Cycling in London

LTW539 Ticket office review

LTW539 Appendix I Pre and post transformation mystery shopping survey presence data

LTW539 Appendix J Lift availability data

LTW539 Appendix K Pay as you go contactless data

LTW539 Appendix L Kings Cross case study

LTW539 Appendix B Talk London Panel survey summary

LTW539 Appendix C Focus group and passenger intercept summary

LTW539 Appendix D Stakeholders contacted regarding the review

LTW539 Appendix E Customer impact review

LTW539 Appendix F Supporting table of information

LTW539 Appendix G Stakeholder and customer engagement summary

LTW539 Appendix H Evidence datasets

LTW533 Passenger issues in north west Surrey and the Thames Valley

LTW533 Attachment: Passenger issues in north west Surrey and the Thames Valley

LTW534 Matters arising

LTW535 Key activities

LTW531 Annual report and accounts

LTW531 2015-16 Accounts

LTW532 2017 meeting programme

LTW526 matters arising

LTW527 key activities

LTW528 Bus stations in London

LTW529 Update on bus network performance

LTW530 GTRSouthern

LTW530A GTR Southern additional report

LTW521 Matters arising

LTW522 Key activities

LTW523 Accessibility on the transport network

LTW524 Transport for London performance report Q3 15-16

LTW524B Additional issues on TfL performance report

LTW525 Casework performance report Q4 15-16

Appendix A – GTR letter outlining proposals & individual station information (LTW520)

Appendix B – Summary of consultation responses (LTW520)

Appendix C – Correspondence received from major stakeholders (LTW520)

Safety update (LTW517)

Matters arising (LTW518)

Key activities (LTW519)

Confidential Safety briefing (LTW517)

GTR Ticket office consultation (LTW520 – Appendices updated with information tabled at meeting)

GTR letter (LTW520)

Wandsworth letter (LTW520)

RMT letter (LTW520)

Joanne McCartney letter (LTW520)

APTU letter (LTW520)

Current ticket office hours and proposed changes (LTW520)

LTW513 matters arising

LTW514 key activities

LTW515 Cycle safety

LTW516 Appointment of subsidiary bodies

LTW509 Matters arising

LTW519 Key activities

LTW511 Taxis and private hire vehicles

LTW512 Rail passenger compensation

LTW510 Key activities

LTW503 Matters arising

LTW504 Key activities

LTW505 TfL performance report Q4 2014-15

LTW506 Eustion station high speed 2 proposals

LTW507 Annual report and accounts

LTW507 Annual accounts

LTW508 Redevelopment of Waterloo station

LTW499 Matters arising

LTW500 Key activities

LTW501 Small stations

LTW502 2016 meeting programme

LTW497 Matters arising

LTW498 Key activities

LTW492 Matters arising

LTW493 Key activities

LTW494 Out of London issues

LTW495 London Underground issues

LTW495 London Underground issues Appendix A

LTW495 London Underground issues Appendix B

LTW496 National Rail performance report Q3 2014-15

LTW488 Matters arising

LTW489 Key activities

LTW490 Social needs transport

LTW491 Appointment of subsidiary bodies

LTW487 London TravelWatch scheme of delegation

LTW482 Matters arising

LTW483 Key activities

LTW484 key activities

LTW484 Franchising in London

LTW486 Appendix A

LTW486 Bank station upgrade

PC048 Appendix B – LTW Poster Distribution

LTW481 2015-16 business plan

LTW478 Matters arising

LTW479 Key activities

LTW480 Enforcing the rules: anti-social behaviour on buses

LTW481 2015-16 business plan (cover sheet)

LTW470 Interchanges (Confidential)

LTW476 Annual review and accounts

LTW476 Annual review

LTW476 Annual accounts

LTW471 Matters arising

LTW472 Key activities

LTW473 New proposals for Crossrail 2

LTW474 ORR consultation on ticket sales

LTW475 Update on value for money business plan objective

LTW477 Thameslink Southern Great Northern franchise award

LTW467 matters arising

LTW469 Meeting dates 2015

LTW468 key activities

LTW464 matters arising

LTW465 key activities

LTW466 London Plan amendments

LTW460 London travelling environment what consumers think

LTW461 – Memorandum of understanding

LTW462 Appointment of subsidiary bodies

LTW460 The London Travelling Environment report- what consumers think

LTW457 Matters arising

LTW458 Key activities

LTW459 Consultation on local authority parking

LTW454 matters arising

LTW455 Key activities

LTW453 Confidential London TravelWatch research on passenger attitudes to the travelling environment

LTW456 Passenger priorities on the Underground research

LTW450 National Rail performance report Q1 2013-14

LTW449 Transport for London performance report Q1 2013-14

Confidential: LTW445 London TravelWatch research into passenger priorities on the Underground

LTW451 London TravelWatch business plan 2014-15

LTW447 Key activities

LTW448 Transport for London performance targets

LTW446 Matters arising

LTW443 Meetings calendar 2014

LTW444 Confidential Research on passenger perceptions of value for money

LTW436 Matters arising

LTW437 Actions taken

LTW438 Research on passenger experiences of purchasing tickets

LTW439 Annual report and accounts

LTW440 Transport for London performance report Quarter 4 2012-13

LTW441 National Rail performance report Q4 2012-13

LTW442 Transport users stakeholder event in Lewisham

LTW432 Matters arising

LTW433 Actions taken

LTW434 Roads Task Force update

LTW435 Engaging with local user and community groups

LTW427 Matters arising

LTW428 Actions taken

LTW429 Future Governance arrangements and meeting dates

LTW430 Appointment of subsidiary bodies

Confidential LTW431 Passenger priorities on London Underground

LTW423 Matters Arising

LTW424 Actions Taken

LTW425 Appointment of subsidiary bodies and Deputy Chair

LTW426 Rail franchising

Henlys Corner Presentation to LTW

LTW419 Matters arising

LTW420 Actions taken

LTW421 Response to the Richard Brown review

LTW422 London TravelWatch research programme

LTW423 Roads Task Force

LTW424 River crossing proposals

LTW413 Matters arising

LTW414 Actions taken

LTW415 The Games legacy

LTW416 Transport for London complaints data

LTW417 London TravelWatch business plan 2013-14

LTW418 Watford Metropolitan line station closure panel

LTW407 Matters arising

LTW408 Actions taken

LTW409 Closure of scheduled passenger services between Wandsworth Road

LTW410 TfL Performance Report – Q4 2011-12

LTW411 Annual Report and Accounts 2011/2012

LTW412 London TravelWatch meeting programme 2013

LTW403 Matters Arising

LTW404 Actions taken

LTW406 Report on transport user event in Tooting

LTW399 Matters arising

LTW401 Appointment of closure panel

LTW402 London Assembly review of London TravelWatch

LTW400 Actions taken

LTW394 Matters arising

LTW395 Actions taken

LTW398 Appointment of subsidiary bodies and Deputy Chair

LTW397 TfL performance report Q2 2011-12

LTW390 Matters arising

LTW391 Preparedness for winter on the London’s rail network

LTW392 Transport led regeneration

LTW393 Actions Taken

LTW385 Matters Arising

LTW386 Actions Taken

LTW387 Changes to TfL fares from January 2012

LTW388 Passenger engagement programme

LTW389 London TravelWatch’s 2012-13 business plan and budget

LTW381 Matters Arising

LTW382 Actions Taken

LTW383 Transport User Passenger Event in Newham

LTW384 London TravelWatch Meeting Programme for 2012

LTW381 London TravelWatch Workplan

LTW379 Matters Arising

LTW380 Actions Taken

LTW 377 Proposed Changes to London Midland Booking Office Hours

LTW376 Actions taken

LTW375 Matters arising

LTW378 Standards of roads and footways

LTW374 Appointment of subsidiary bodies and Deputy Chair

LTW372 Response to West Midlands and Chiltern RUS

LTW369 Matters arising

LTW370 Actions taken

LTW371 Impact of the snow in december 2010

LTW373 Revised governance arrangements

LTW372 Annex A Response to West Midlands and Chiltern RUS

LTW372 Annex B Development of train services for Chiltern routes

LTW364 Matters arising

LTW367 Interchange at London Bridge station

LTW369 London TravelWatch workplan 2010-11

LTW368 Annual accounts 2009-10

LTW366 Station Standards report

LTW365 Actions Taken

LTW363 London Underground ticket office hours reduction

LTW360 Matters arising

LTW361 Actions taken

LTW363 London Underground ticket office hours reduction Appendix B

LTW362 Overview of changes to the economic climate

LTW363 London Underground ticket office hours reduction Appendix A

LTW355 Matters Arising

LTW356 Actions Taken

LTW357 Mayors Transport Strategy – final published version May 2010

LTW358 London TravelWatch meeting dates 2011

LTW359 London 2012 Olympic and Paralympic games

LTW Telephone Extention List 2010

LTW349 Matters Arising

LTW350 Actions Taken

LTW351 London TravelWatch Research Programme for 2010-11

LTW352 London TravelWatch Transport Users Events Report

LTW352 Transport User Surgeries in Croydon and Romford findings

LTW353 London TravelWatch workplans 2009-10 and 2010-11

LTW354 Standards at London’s stations – Draft for member comments

LTW344 Review of London TravelWatch

LTW345 Performance of National Rail Enquiries websute during the snow of January 2010

LTW346 Proposed changes to South West Trains booking office hours of opening (Schedule 17 application)

LTW347 Proposed changes to Chiltern Railways booking office hours of opening (Schedule 17 application)

LTW348 Extending the role of Passenger Focus

LTW342 Matters Arising

LTW343 Actions Taken

LTW 336 Matters Arising

LTW 337 Actions Taken

LTW 338 Smoothing the traffic flow 2

LTW 339 London TravelWatch Committee Subsidiary Bodies membership 2010

LTW 340 Weather Disruption to Train Service January 2010

LTW 341 external meeting report Croydon

LTW 334 London TravelWatch 6 monthly performance report

LTW 334 Appendix

LTW 333 Appendix

LTW328 Matters Arising

LTW 333 Memorandum of Understanding

LTW329 Actions Taken

LTW 331 TfL Complaint Handling

LTW332 Mayors Transport Strategy, London Plan & LIPs – Public Distribution

LTW 335 Amendments to Risk Policy

LTW 335 Appendix

LTW 330 TfL communications

LTW316 London TravelWatch meeting dates 2010

LTW322 credit crunch update

LTW319 Matters Arising

LTW320 Actions Taken

LTW325 external meeting report RIAC 2 Jun 2009

LTW321 Passenger Focus bus role consultation note

LTW324 Piccadilly Line updgrade paper to London Assembly

LTW 313 Matters Arising

LTW 313 Actions Taken

LTW315 Response to Mayoral Transport Strategy Statement of Intent

LTW314 Smoothing the Traffic

LTW317 Harrow Council minutes of Bus Highway liaison meeting

LTW318 Harrow Council minutes of Rail liaison meeting

LTW319 Lewisham Council minutes of Public Transport Liaison meeting

LTW307 Dead mileage and franchising model

LTW308 Transport needs in Stamford Hill and Golders Green

LTW309 Motor cycles in bus lanes

LTW310 Terms of reference of Subsidiary Bodies

LTW311 DFT Consultation on airline passengers

LTW303 Matters Arising

LTW304 Action taken

LTW306 Bus Network Overview

LTW306 Appendix 7.1 TfL presentation on Bus network development to London TravelWatch Board 4.11.08

LTW306 Appendix 7.2 London TravelWatch Delegation of powers – Bus powers

LTW306 Appendix 7.3 TfL presentation on Bus accessibility to the Transport Accessibility Committee 14.05.08

LTW306 Appendix 7.4 TfL presentation on Bus stop accessibility presentation to the Access to Transport Committee 05.05.09

LTW306 Appendix 7.5 Accessible bus stops by borough

LTW306 Appendix 7.6 Bus staircase design

LTW294 Action taken

LTW298 Credit Crunch – Impact of the recession on passengers

LTW299 London TravelWatch Terms of Reference for Subsidiary Bodies 2009

LTW300 London TravelWatch Membership of Subsidiary Bodies 2009-10

LTW293 Matters arising

LTW295 Harrow Council Bus and Highway transport liaison meeting minutes

LTW297 Lewisham Council Liaison Meeting minutes

LTW296 Harrow Council minutes of rail liaison meeting

LTW289 (appendix c) First Capital Connect booking office hours

LTW283 Neighbourhood Policing Project Board minutes

LTW284 Police and Community Together minutes

LTW285 Croydon Public Transport Liaison panel minutes

LTW286 London Borough of Lewisham Public Transport Liaison panel meeting

LTW287 Parliamentary Advisory Council for Transport Safety minutes

LTW281 Matters arising

LTW282 Action taken

LTW289 First Capital Connect Consultation

LTW290 Christmas period services review

LTW291 Heathrow Airport Runway 3 – Public Transport Access

LTW288 Department for Transport’s decision on SWT ticket office opening hours

LTW 277 Fares changes in January 2009

LTW258 London 2012 Forum

LTW230 London TravelWatch Meeting dates for 2009

LTW249 Network Rail periodic review 2008 draft determination Proposed response to consultation

LTW31 Blackwall Tunnel morning rush hour priority scheme to end

LTW43 City Together Transport Sub-group

LTW69 Virgin Trains 2009 timetable

London TravelWatch

Join our digital community

Want to know the latest information from London TravelWatch and be part of a growing online community of transport users? If so why not join our digital community? It’s absolutely free to sign up and you can unsubscribe at any time.

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional

Performance

Analytics

Advertisement

Others