13 May 2025
Statement from London TravelWatch regarding recent Transport for London power outage:
We are glad to see that London’s transport network is back up and running after the disruption yesterday.
While incidents such as these are unpredictable, it was disappointing to see the lack of information and updates on TfL’s own social media feeds, particularly as other train operators were keeping passengers updated. Increased traffic to the TfL website also saw the site crashing and becoming unresponsive.
We accept that incidents like this can occur but do expect TfL to do much better when it comes to communicating with the millions of people who are reliant on their services. Directing all passengers to their website is not practical if the site then crashes, and people need to receive up-to-date information in order to continue their journeys with the least disruption.
Passengers also need reassurance that public transport services will be more resilient in future to incidents such as this.
