21 May 2026
As London’s transport watchdog, we speak up for everyone who uses the bus, Underground and rail services in and around the city as well as users of Dial-a-Ride, trams, taxis, cable cars and river transport, and those who walk, cycle and wheel in the city.
Over the past 12 months, we’ve spoken up for the travelling public in many ways, including through our research and campaigns, holding service providers to account, and helping passengers with their appeals.
Our annual review focuses on this work and our achievements, including:
- Our research into walking and wheeling in the capital
- Holding TfL to account, including on the Bakerloo line and passenger communications
- Launching our brand new podcast
Find out about these achievements and more: Annual review 2025 – 2026
