Contact Us

Our offices:


London TravelWatch, Europoint, 5-11 Lavington Street, London, SE1 0NZ
Tel: 020 3176 2999 (Monday to Friday, 09.00 to 17.00).

How to get to our offices


The nearest bus routes are: Southwark Street (381), Southwark Bridge Road (344) and Blackfriars Road (40 and 63). Please see a link to TfL's bus spider map of the area here.

For further details, visit the TfL website.


Nearest underground station: Southwark (Jubilee line) a 5 minutes walk away and Borough (Northern line) which is a 10 minute walk away.

Nearest mainline station: Blackfriars (South Bank entrance) and Waterloo East (via Southwark (Jubilee line)) which are an 8 minute walk away or London Bridge and Waterloo mainline stations which are a 15 minute walk away.

Accessibility Information

All bus routes are low-floor bus routes and should be accessible for wheelchair users.

Blackfriars, Waterloo East, Waterloo and London Bridge National Rail stations offer step free access. Southwark and London Bridge Undergound stations are step free. Borough Underground station has step free access to and from the northbound platform only.


If you have a complaint about London's transport, you must first contact the operator that provides the service. Advice on how do this can be found on our complaints page

Please contact us either by email ( or by post (London TravelWatch, Europoint, 5-11 Lavington Street, London, SE1 0NZ). Please ensure that you enclose all information relevant to your complaint. We do not accept any other email correspondence at this address.

If you have a complaint about rail services but the operator or issue falls outside of our geographical area, you should contact Transport Focus. For complaints regarding problems on coaches or on buses outside of London, please contact Bus Users UK.

Freedom of Information and Data Protection

Please email us ( to make requests under the Freedom of Information and Data Protection acts.

Finance, Sales & Marketing and general enquiries

If your enquiry is not a transport complaint, please contact us at our general email address (