It is now becoming the norm for people to use digital methods to make purchases and gather information – including when they are travelling. But for the many thousands of people who are not online, this can create a barrier, stopping people from being able to get the information they need and from purchasing tickets – whether at home or at stations.

Our research has found that this shift to a digital-first approach by transport providers is having a negative affect on many people.

We are calling for transport authorities and operators to ensure that there are options available for those that might not have access to digital channels and methods of payment. We recommend that:

Digital exclusion and disadvantage

Download the full report