London TravelWatch Staff
The Casework Team investigates appeal complaints and negotiates with the transport operators to achieve the best possible result for the passenger.
The Policy and Investigation Team undertakes research on the transport scene in London, provides input to consultations on operators' policies and service changes and supports the committees.
Our current staff team from 1 April 2016 is:
|Janet Cooke||Chief Executive|
|Mike Brown*||Casework Officer|
|Margaret Croucher||Casework Officer|
|Susan James||Casework Manager|
|Fayza Patel*||Casework Officer|
Policy and Investigation
|Keletha Barrett||Policy Officer|
|Tim Bellenger||Director, Policy & Investigation|
|John Cartledge*||Safety Advisor|
|Robert Nichols (on sabbatical leave)||Policy Officer|
|Vincent Stops||Policy Officer|
|Sandra Ambo*||Finance Officer|
|John Burgess*||HR Officer|
|Gytha Chinweze*||Governance Officer|
|Richard Freeston-Clough||Operations & Communications Manager|
|David Rose||Operations Support Assistant|
|John Wooster*||Operations Support Assistant|
*part-time staff (our staffing establishment as at 1 April 2016 was 15.35 FTE)
As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.