London TravelWatch Staff

The Casework Team investigates appeal complaints and negotiates with the transport operators to achieve the best possible result for the passenger.

The Policy and Investigation Team undertakes research on the transport scene in London, provides input to consultations on operators' policies and service changes and supports the committees.

Our current staff team from 1 April 2016 is:

Janet Cooke*              Chief Executive


Mike Brown* Casework Officer
Margaret Croucher Casework Officer
Susan James Casework Manager
David Rose Casework Team Support Officer
Fayza Patel* Casework Officer

Policy and Investigation

Keletha Barrett Policy Officer
Tim Bellenger Director, Policy & Investigation
Hannah Lovell Policy Researcher
Robert Nichols (on sabbatical leave) Policy Officer
Vincent Stops Policy Officer


Sandra Ambo* Finance Officer
John Burgess* HR Officer
Gytha Chinweze*/Sharon Malley*  Executive Assistant (jobshare)
Jaz Deol (maternity leave) Corporate Support Manager
Bunmi Falodun (maternity cover) Corporate Services Co-Ordinator
Richard Freeston-Clough Communications Officer
John Wooster* Corporate Support Assistant

*part-time staff (our staffing establishment as at 1 April 2016 was 15.35 FTE)

As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.

London TravelWatch staffing structure (August 2016)

London TravelWatch salary bands as at January 2015 (including salary multipliers)