London TravelWatch Staff
The Casework Team investigates appeal complaints and negotiates with the transport operators to achieve the best possible result for the passenger.
The Policy and Investigation Team undertakes research on the transport scene in London, provides input to consultations on operators' policies and service changes and supports the committees.
Our current staff team from 1 April 2016 is:
|Janet Cooke*||Chief Executive|
|Mike Brown*||Casework Officer|
|Margaret Croucher||Casework Officer|
|Susan James||Casework Manager|
|David Rose||Casework Team Support Officer|
|Fayza Patel*||Casework Officer|
Policy and Investigation
|Keletha Barrett||Policy Officer|
|Tim Bellenger||Director, Policy & Investigation|
|Robert Nichols||Policy Officer (4 days a week) and Safety Adviser (1 day a week)|
|Vincent Stops||Policy Officer|
|Sandra Ambo*||Finance Officer|
|John Burgess*||HR Officer|
|Gytha Chinweze*/Sharon Malley*||Executive Assistant (jobshare)|
|Jaz Deol (maternity leave)||Corporate Support Manager|
|Richard Freeston-Clough||Communications Officer|
|Renée Marah||Corporate Support Apprentice|
|John Wooster*||Corporate Support Assistant|
*part-time staff (our staffing establishment as at 1 April 2016 was 15.35 FTE)
As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.