London TravelWatch Staff

The Casework Team investigates appeal complaints and negotiates with the transport operators to achieve the best possible result for the passenger.

The Policy and Investigation Team undertakes research on the transport scene in London, provides input to consultations on operators' policies and service changes and supports the committees.

Our current staff team from 1 May 2018 is:

Janet Cooke            Chief Executive


Mike Brown* Casework Officer
Margaret Croucher Casework Officer
Susan James Casework Manager

Policy and Investigation

Keletha Barrett Policy Officer
Tim Bellenger Director, Policy & Investigation
Trevor Rosenberg Policy Officer
Vincent Stops Senior Policy Officer


Sandra Ambo* Finance Officer
John Burgess* HR Officer
Gytha Chinweze* Governance Officer

Operations and Communications

Richard Freeston-Clough Operations & Communications Manager
Luke Muskett Committee and Public Liaison Officer
Fayza Patel* (on maternity leave) IT and Facilities Officer
David Rose Operations Support Assistant
John Wooster* Operations Support Assistant

*part-time staff (our staffing establishment as at 1 April 2016 was 15.35 FTE)

As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.

London TravelWatch staffing structure (June 2018)

London TravelWatch salary bands as at April 2017 (including salary multipliers)