Board Members

The Committee has a Chair and six members. They are appointed by the London Assembly

Biographies written by each board member personally can be found on this page.


Stephen Locke - Chair

I was appointed Chair of London TravelWatch on a four-year term by the London Assembly on 1 December 2012. This was subsequently extended to September 2017.  My past full time roles included Director of Research and Policy at Which?, Director of Advertising and Sponsorship at the Independent Television Commission and Programme Director for the establishment of Ofcom. I subsequently served on a range of Boards and Councils dealing with consumer policy and regulation, including the National Consumer Council, Consumer Focus and Transport Focus, where I have been appointed by the London Assembly to represent the interests of London’s transport users. I am also Chair of the National Panel of stakeholders that advises the Payment Systems Regulator, and of the Advertising Advisory Committee that advises advertising regulators on consumer issues arising from TV and radio ad rules; and I am a Board member of the Money Advice Service.                    


John Stewart - Deputy Chair and Chair of the Policy Committee

I have worked and campaigned in the transport field in London for over 30 years.  I spent many years as the co-ordinator of Lambeth Public Transport Group. I am a past chair of the Campaign for Better Transport and of RoadPeace. For several years I was on the Board of TransportforAll and of the Pedestrians Association (now Living Streets). Currently I work for HACAN which represents residents under the Heathrow flights.  I chair the UK Noise Association.  I have lived in London for 35 years.  I do not drive and am a daily user of public transport.


Richard Dilks

I work as Transport programme director at London First, a not-for-profit business membership organisation that aims to promote London as a business centre. I previously worked for six years at the not-for-profit consumer organisation Which? as a policy adviser. Before Which? I was a market researcher, journalist, academic researcher and continuity man on films and TV programmes. I frequently use a broad range of TfL and National Rail services, cycle most days in London and am a car club member.


Glyn Kyle

I have a long-standing involvement in older peoples' interests and was previously the Chair of Age UK London and a national trustee of Age UK. I am currently a trustee of Age UK East London, the Chair of the Greater London Authority Strategic Access Panel and Chair of Healthwatch City of London. I am currently an Independent Board Member of Orbit South and Heart of England Housing associations and an Independent Committee Member of Swan Housing Association

Jackie Ballard

I have had a very varied career, in social work, education, politics and most recently in the charity sector. Among other roles I have been Chief Executive of the RSPCA, Action on Hearing Loss and Alcohol Concern and I was the Member of Parliament for Taunton from 1997-2001. I am now semi retired and am on the board of Newlon Housing Association, I chair the Outward Housing charity and am on the board of Lambeth Clinical Commissioning Group. The golden thread running through my work and life is a commitment to high quality, affordable and responsive public services.  I have lived in London for 20 years and for the last 11 have not had a car, so I am dependant on public transport for work and leisure. I have poor eyesight and dodgy knees so am particularly focussed on the needs of less agile and less confident transport users.  The ability to get around our great city should be equally available to us all and I hope to be another strong voice on the board on behalf of transport users.


Alan Benson

I'm a disability campaigner and activist with a particular interest in transport. As well as being a member of London TravelWatch, I'm Chair of Transport for All, a Trustee of Richmond RUILS and a Citizen Advocate supporting Disabled and Older People. I'm a regular tweeter and blog about my journeys when time allows.

Before turning to campaigning I was an I.T. Manager at various colleges and universities across the country for over 20 years. I hold two degrees in Economics and live in West London.

Abdi Osman

I have lived in London since my arrival in the country 14 years ago. Early on, I became involved in various not-for-profit organisations such as the Rockingham Somali Support Group which was a charity that provided language support and other assistance for members of the Somali community in south east London.

I am currently working for Metropolitan Police as a Police Community Support Officer and I have held this position since 2007.

Further to my studies at various London colleges, I have also a degree in Social Science acquired from University of London.

I have always been reliant on public transport for commuting and my regular use of the services has greatly contributed to my knowledge of bus and tube networks in London especially south east London. My experience of using public transport is one that I am very proud of and intend to continue for the foreseeable future.

I regularly use bus numbers 343, 63 and 363 and my local train station is Peckham Rye Rail Station.

Also served in 2016/17

Chris Brown

I work as a self-employed communications consultant, mainly in the energy and engineering sectors. I live in south east London and travel extensively in and around the capital and use most forms of transport across the average week. I'm also a keen cyclist and a qualified cycling instructor. I've previously been a non executive director for the government-owned Queen Elizabeth II Conference Centre and a trustee for Grantscape, the environmental grant-making charity.


Abdikafi Rage

I have a strong passion for great consumer service and have dealt with various issues while working at a local voluntary organisation in Waltham Forest. I have long admired London transport system but have been quick to challenge poor service and misinformation for the benefit of all users. I have lived most my life in Waltham Forest, London and regularly use buses in East London but also use and follow the news and developments on the other modes.


Ruth Thompson 

I was a senior civil servant for nearly all my executive career, working in a variety of Government departments on subjects ranging from EU issues, financial services regulation, social security, higher education to welfare reform.  I was also interim Chief Executive of a Government body, Partnerships for Schools, from 2011 to 2012.  Since 2009 I have taken on roles as non-executive director in a housing association, as the user Board member for a social enterprise in the leisure and fitness field, as a University Governor and in local community based organisations and a charity.  I am also a member of the Audit Commission.  Most of these activities are based in London and/or the South East.  As a user of nearly all modes of transport in and around London that serve my home in Herne Hill and as a regular cyclist, I am committed to improvements in services to meet 21st century needs and to ensuring that everyone's voice is heard.

Announcement by our Chair following Ruth's death on 10 July 2016.


Members' Declarations of Interest

Board member allowances