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London Travel Watch Working in partnership with Transport Focus
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About us
Introduction to London TravelWatch Staff Board members Diversity and inclusion Vacancies and tenders Gender and ethnicity pay gap monitoring
Our work
Mayoral asks Cashless stations campaign Bus campaign Casework Public meetings and events Consultations Successes in 2020
Publications
Research Correspondence Document store
Complaints
Initial complaints (to the transport operator) Where to send your complaint Appealing to London TravelWatch Suggestions, complaints and appeals about road and street issues
Contact us
Transport advice
Travelling around London Your rights Refund and compensation Penalty fares Links to other organisations Frequently asked questions
Useful information
Face covering guidance Oyster and Contactless Freedom Pass Travel news and information Greater London bus map
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Contactless payments

Who should people contact if there is a problem with their payment?

The TfL website will contain information on likely reasons for rejection of a payment and who best to contact in each instance, but in practice they recognise that customers will choose themselves who to contact. The TfL contact centre is initially planning to try to deal with as many issues as they can directly, even if it is theoretically an issue for a bank. TfL have also been in close contact with the card issuers and have sought to establish that they will take a similar approach.

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