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Response to publication of new ORR rail punctuality statistics

19 September 2019 | Public

Published on 19 September 2019
Commenting on the new Office of Rail and Road (ORR) rail punctuality statistics released today, Tim Bellenger, Director of Policy and Investigation at London TravelWatch said: 'While the ...
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New fixed bus stops will improve accessibility and give thousands of passengers greater clarity

16 September 2019 | Public

Published on 16 September 2019
London TravelWatch welcomes the conversion of the hail and ride sections of route B13 between New Eltham and Bexleyheath to fixed bus stop locations on Saturday 21 September. This is one of over ...
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Watchdog calls for industry to fully refund passengers affected by penalty fare overcharging

04 September 2019 | Public

Published on 04 September 2019
London TravelWatch has stepped up its calls for rail operators to fully refund thousands of rail passengers who were overcharged when new Penalty Fares Regulations introduced in April 2018 were ...
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Decision to retain Victoria Coach Station is good news for passengers

23 August 2019 | Public

Published on 23 August 2019
Commenting on TfL's decision to retain Victoria Coach Station, Tim Bellenger, Director of Policy and Investigation said: 'The decision to retain Victoria Coach Station is fantastic news. Its loss ...
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Millions of passengers to suffer more fares unfairness after 2.8% January fares increase is confirmed

14 August 2019 | Public

Published on 14 August 2019
London's passenger watchdog has warned that the gap between the cheapest and most expensive fares will widen still further following the announcement today that rail fares will rise by 2.8% in ...
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As new Southeastern delay repay scheme launches London TravelWatch calls on all rail operators to pay compensation after 15 minute delays

11 September 2019 | Public

Published on 11 September 2019
London TravelWatch has welcomed the launch of Southeastern’s new delay repay scheme and called for other operators to follow suit. Southeastern passengers can now benefit from the new ...
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London TravelWatch Policy Committee 10 September 2019

03 September 2019 | Public

Published on 03 September 2019
The next London TravelWatch Policy Committee meeting on 10 September will receive an update from representatives of Southeastern and Network Rail on the Lewisham stranded train incident that ...
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Watchdog calls for industry to resolve issues which have led to thousands of rail passengers in London being overcharged for not having the right ticket

21 August 2019 | Public

Published on 21 August 2019
London TravelWatch has warned that thousands of rail passengers may have been overcharged after it emerged that several rail operators wrongly applied new Penalty Fares regulations which were ...
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Fares increase would be more bad news for hard pressed passengers

09 August 2019 | Public

Published on 09 August 2019
The possible fares increase that has made the news this week is yet more bad news for passengers suffering from poor performance and an unfair fares system in urgent need of reform. All commuters ...
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Passengers are the losers from latest franchising delay says transport watchdog

07 August 2019 | Public

Published on 07 August 2019
London’s passenger watchdog has expressed disappointment at today’s decision to cancel the latest Southeastern rail franchise competition and extend the current operator’s ...
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