Eurostar must make urgent change to their website to help passengers claim cash refunds they are entitled to

18 January 2021

Commenting on Eurostar’s failure to improve the information on cash refunds on their website as they agreed to do on 17 December, London TravelWatch Chair, Arthur Leathley said: ‘With thousands of people affected by service cancellations since the weekend Eurostar are still not making it clear on their website that passengers are entitled to cash refunds. They need to be up front so that passengers who do not want a voucher can easily claim the cash refund they are legally entitled to.’

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