Useful information

Face covering guidance

face covering imageYou must continue to wear a face covering on Transport for London services (bus, Tube, tram, TfL Rail, DLR and London Overground), even though legal requirements to wear a face covering came to an end on 19 July 2021 in England. Wearing a face covering is now part of TfL’s ‘conditions of carriage’ and TfL staff are allowed to stop you from travelling on their services if you are not wearing a face covering, unless of course you are exempt.

There are some people who will have a legitimate reason for no wearing a face covering. This includes (though is not limited to):

  • young children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink if reasonably necessary
  • in order to take medication
  • if a police officer or other official requests you remove your face covering
  • if speaking with people who rely on lip reading, facial expressions and clear sound. Some may ask you, either verbally or in writing, to remove a covering to help with communication

If you fall into one or more of the exemption categories TfL have now produced an exemption card that can either be downloaded to your mobile/smart device or printed out. If you do not have access to either of these you can call TfL on their customer services number on 0343 222 1234 and request a card. Other transport operators have separate polices with regards to this area so the best way to check what they are offering is by contacting them directly.