Where to send your complaint
Find out where to send your initial complaint
If you have a complaint or problem with any aspect of London’s transport, you must first contact the operator that provides the service.
If you have already complained to the operator and are unhappy with their response, these are the next steps:
- for most Transport for London (TfL) services, including buses, the Tube, DLR and trams but excluding the Elizabeth Line or London Overground, contact London TravelWatch
- for Eurostar, contact London TravelWatch
- for the Elizabeth line or London Overground, contact the Rail Ombudsman
- for other National Rail services, contact the Rail Ombudsman
- for buses outside London (non TfL buses) or coaches, contact Bus Users
You can only contact the Rail Ombudsman if you have had no response from the operator for 40 days or you have a deadlock letter. A deadlock letter will be issued to you by the transport provider if they are unable to provide the outcome you wanted.
If the Rail Ombudsman considers your issues to be outside of their scope, they may then transfer your complaint to us.
Transport for London services
Travel and ticket enquiries
For TfL travel and ticket enquiries, call 0343 222 1234
Contactless payment problems
Contactless payment problems
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
Congestion charging
Congestion charging
Congestion Charging, PO Box 344, Darlington DL1 9QE
0343 222 2222
Online contact form
Dial-a-Ride
Dial-a-Ride
Dial-a-Ride Passenger Services, PO Box 68799, London SE1P 4RD
0343 222 7777
[email protected]
Docklands Light Railway
Docklands Light Railway
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
Elizabeth Line
Elizabeth Line
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
London Cable Car
London Cable Car
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
General complaints
General complaints
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 2222
Online contact form
London Buses
London Buses
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
London Overground
London Overground
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
London Underground
London Underground
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
Oyster card
Oyster card
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
Parking and penalty charge notices
Parking and penalty charge notices
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
River services
River services
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
Santander Cycle Hire
Santander Cycle Hire
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 6666
Online contact form
Taxis and private hire vehicles (minicabs)
Taxis and private hire vehicles (minicabs)
Customer Correspondence Manager, Licensing Regulation and Charging, Fourth Floor – Area 4B, Taxi and Private Hire, 5 Endeavour Square, Westfield Avenue, Stratford, London, E20 1JN
0343 222 5555
Online contact form
[email protected]
Victoria Coach Station
Victoria Coach Station
Victoria Coach Station, 164 Buckingham Palace Road, London SW1W 9TP
0343 222 1234
Contact your coach company
Walking and cycling
Walking and cycling
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
[email protected]
National Rail services
Contact your rail operator
- Avanti West Coast
- c2c
- Chiltern Railways
- Crosscountry
- East Midlands Railway
- Elizabeth Line
- Eurostar
- Gatwick Express
- Grand Central
- Greater Anglia
- Great Northern
- Great Western
- Heathrow Express
- Hull Trains
- London North Eastern Railway
- London Northwestern Railway
- London Overground
- Lumo
- Southeastern
- Southern
- South Western Railway
- Stansted Express
- Thameslink
Buses outside London
Road and street issues
Suggestions, complaints and appeals
If your suggestion or complaint is not passenger related, contact the Local Government Ombudsman
