Where to send your complaint
If you have a complaint or problem with any aspect of London's transport, you must first contact the operator that provides the service.If you have already complained to the operator (not including Eurostar or Heathrow Express) please contact the Rail Ombudsman (telephone: 0330 094 0362) in the first instance.
For buses outside of London please contact Bus Users UK.
For TfL, Heathrow Express and Eurostar - Please contact us either by webform or email.
For TfL travel and ticket enquiries please call 0343 222 1234.
For National Rail enquiries please call 0345 748 4950 or see here for their website.
The following links give names and contact details for the different operators.
| TfL services | ||
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TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
Tel: 0343 222 1234 (option 6) |
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Congestion Charging |
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| Dial-a-Ride | Dial-a-Ride Passenger Services PO Box 68799, London SE1P 4RD |
Tel: 0343 222 7777 dar@tfl.gov.uk |
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TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
Tel: 0343 222 1234 (option 6) |
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TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
Tel: 0343 222 1234 (option 6) |
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TfL Customer Services, 4th Floor Zone Y41 14 Pier Walk, London SE10 0ES |
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London Buses Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
Tel: 0343 222 1234 You can find out more about reporting anti-social behaviour on TfL's dedicated webpage. |
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TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
Or email: overgroundinfo@tfl.gov.uk
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TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
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Tel: 0343 222 1234 |
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| TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES | For general on-street parking issues or other off street problems contact your local council | |
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TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
Tel: 0343 222 1234 (option 6) Or email: river@tfl.gov.uk
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TfL Customer Services |
Tel: 0343 222 6666 |
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Customer Correspondence Manager, Taxi and Private Hire 1st Floor, 230 Blackfriars Road |
Tel: 0343 222 4444 Or email: tph.comms@pco.org.uk |
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TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
Tel: 0343 222 1234 (option 6) |
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| TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
Tel: 0343 222 1234 (option 6) |
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| Victoria Coach Station |
Victoria Coach Station, |
Tel: 0343 222 1234 |
| Walking and cycling |
TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES |
Tel: 0343 222 1234 (option 6) Online contact form |
National Rail services
- c2c
- Chiltern Railways
- Crosscountry
- East Midlands Trains
- Eurostar
- Gatwick Express
- Grand Central
- Greater Anglia
- Great Northern
- Great Western
- Heathrow Express
- Hull Trains
- London North Eastern Railway
- London Northwestern Railway
- London Overground
- Southeastern
- Southern
- South Western Railway
- Stansted Express
- Thameslink
- Virgin Trains
Suggestions, complaints and appeals about road and street issues
Please note that London TravelWatch will only consider matters from the point of view of the passenger.
So, for example, if you want a bus stop moved for any other reason that is not passenger related you should contact the Local Government Ombudsman.
Other services and providers:
Please note, if you have a complaint about a long distance coach you need to complain directly to the operator.