Where to send your complaint

If you have a complaint or problem with any aspect of London's transport, you must first contact the operator that provides the service.

If you have already complained to the operator (not including all Transport for London services, Eurostar or Heathrow Express) please contact the Rail Ombudsman (telephone: 0330 094 0362) in the first instance.

For National Rail enquiries please call 0345 748 4950 or see here for their website.

The following links give names and contact details for the different operators.

TfL services
Contactless payment problems	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form
Congestion charging	Congestion Charging PO Box 344 Darlington DL1 9QE	Online contact form
Dial-a-Ride	Dial-a-Ride Passenger Services PO Box 68799, London SE1P 4RD	Tel: 0343 222 7777 dar@tfl.gov.uk
Docklands Light Railway	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form
Emirates Airline	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form
General complaints	TfL Customer Services, 4th Floor Zone Y41 14 Pier Walk, London SE10 0ES	Online contact form
London Buses	London Buses Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form You can find out more about reporting anti-social behaviour on TfL's dedicated webpage.
London Overground	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Online contact form Or email: overgroundinfo@tfl.gov.uk
London Underground	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form
Oyster problems	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form
Parking and penalty charge notice problems	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Online contact form For general on-street parking issues or other off street problems contact your local council
River services	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form Or email: river@tfl.gov.uk
Santander Cycle Hire	TfL Customer Services 4th Floor 14 Pier Walk London SE10 0ES	Tel: 0343 222 6666 Online contact form
Taxis and private hire vehicles (minicabs)	Customer Correspondence Manager, Taxi and Private Hire 1st Floor, 230 Blackfriars Road London, SE1 8NW	Tel: 0343 222 4444 Online contact form Or email: tph.comms@pco.org.uk
TfL Rail	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form
Tramlink	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form
Victoria Coach Station	Victoria Coach Station, 164 Buckingham Palace Road, London SW1W 9TP	Tel: 0343 222 1234 Contact your coach company
Walking and cycling	TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES	Tel: 0343 222 1234 Online contact form

National Rail services

For buses outside of London please contact Bus Users UK.

For TfL, Heathrow Express and Eurostar - Please contact us by email.

For TfL travel and ticket enquiries please call 0343 222 1234.

Suggestions, complaints and appeals about road and street issues

Please note that London TravelWatch will only consider matters from the point of view of the passenger.

So, for example, if you want a bus stop moved for any other reason that is not passenger related you should contact the Local Government Ombudsman.

Other services and providers:

Please note, if you have a complaint about a long distance coach you need to complain directly to the operator.

Back