Where to send your complaint

For TfL travel and ticket enquiries, call 0343 222 1234

Find out more about reporting a crime on Transport for London services

Contactless payment problems
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

Congestion charging
Congestion Charging, PO Box 344, Darlington DL1 9QE
0343 222 2222
Online contact form

Dial-a-Ride
Dial-a-Ride Passenger Services, PO Box 68799, London SE1P 4RD
0343 222 7777
[email protected]

Docklands Light Railway
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

Elizabeth Line
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

IFS Cloud Cable Car
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

General complaints
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 2222
Online contact form

London Buses
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

London Overground
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

London Underground
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

Oyster card
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

Parking and penalty charge notices
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

River services
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form

Santander Cycle Hire
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 6666
Online contact form

Taxis and private hire vehicles (minicabs)
Customer Correspondence Manager, Licensing Regulation and Charging, Fourth Floor – Area 4B, Taxi and Private Hire, 5 Endeavour Square, Westfield Avenue, Stratford, London, E20 1JN
0343 222 5555
Online contact form
[email protected]

Victoria Coach Station
Victoria Coach Station, 164 Buckingham Palace Road, London SW1W 9TP
0343 222 1234
Contact your coach company

Walking and cycling
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN
0343 222 1234
Online contact form
[email protected]

• Avanti West Coast
• c2c
• Chiltern Railways
• Crosscountry
• East Midlands Railway
• Elizabeth Line
• Eurostar
• Gatwick Express
• Grand Central
• Greater Anglia
• Great Northern
• Great Western
• Heathrow Express
• Hull Trains
• London North Eastern Railway
• London Northwestern Railway
• London Overground
• Lumo
• Southeastern
• Southern
• South Western Railway
• Stansted Express
• Thameslink

Bus Users UK

If your suggestion or complaint is not passenger related, contact the Local Government Ombudsman

• British Transport Police
• National Rail Enquiries
• Network Rail