Where to send your complaint

If you have a complaint or problem with any aspect of London's transport, you must first contact the operator that provides the service. 

If you have a complaint about rail services but the operator or issue falls outside of our geographical area you should appeal to Transport Focus. For complaints regarding problems on coaches or on buses outside of London, please contact Bus Users UK.

For TfL travel and ticket enquiries please call 0343 222 1234.

For National Rail enquiries please can 0345 748 4950.

The following links give names and contact details for the different operators.  

TfL services

London buses  

London Buses Customer Services, 4th Floor,  14 Pier Walk, London SE10 0ES

Tel: 0343 2221234

Online contact form: www.tfl.gov.uk/contact

You can find out more about reporting anti-social behaviour on TfL's dedicated webpage.

London Underground

TfL Customer Services, 4th Floor,  14 Pier Walk, London SE10 0ES

Tel: 0343 222 1234

Online contact form: www.tfl.gov.uk/contact

TfL Rail

TfL Customer Services, 4th Floor,  14 Pier Walk, London SE10 0ES

Tel: 0343 222 1234

Online contact form: www.tfl.gov.uk/contact

London Overground

TfL Customer Services, Overground House, 125 Finchley Rd, London NW3 6HY

Tel: 0343 222 1234

overgroundinfo@tfl.gov.uk

Docklands Light Railway

TfL Customer Services, SERCO Docklands, Castor Lane, London E14 0DS

Tel: 0343 222 1234

Online contact form: www.tfl.gov.uk/contact

River services

London River Services Limited, Tower Pier, Lower Thames Street, London EC3N 4DT

Tel: 0343 222 1234

www.tfl.gov.uk/contact

Tramlink

TfL Customer Services, 4th Floor,  14 Pier Walk, London SE10 0ES

Tel: 0343 222 1234 (option 6)

Online contact form:
https://tfl.gov.uk/forms/12401.aspx

Taxis and private hire vehicles (minicabs)

TfL Customer Services, 197 Blackfriars Rd, London SE1 8NJ

Tel: 0343 222 4444

tph.comms@pco.org.uk

Oyster problems

TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES

Tel: 0343 222 1234

Online contact form: www.tfl.gov.uk/contact

Contactless payment problems

TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES

Tel: 0343 222 1234

Online contact form: www.tfl.gov.uk/contact

Emirates Airline

TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES

Tel: 0343 222 1234

Online contact form: www.tfl.gov.uk/contact

Congestion charging

Congestion Charging, PO Box 4782, Worthing, BN11 9PS

Online contact form: www.tfl.gov.uk/contact

Dial-a Ride

Dial-a-Ride Passenger Services
PO Box 68799, London SE1P 4RD

Tel: 0343 222 7777

dar@tfl.gov.uk

Santander Cycle Hire

Santander Cycle Hire, PO Box 1214, Enfield EN1 9ST

Tel: 0343 222 6666

Walking and cycling

TfL Customer Services, 4th Floor, 14 Pier Walk, London SE10 0ES

Tel: 0343 222 1234

Online contact form: www.tfl.gov.uk/contact

General complaints

TfL Customer Services, 4th Floor Zone Y41 14 Pier Walk, London SE10 0ES

Online contact form: www.tfl.gov.uk/contact

Parking and penalty charge notice problems


Online contact form:

https://tfl.gov.uk/modes/driving/red-routes/penalty-charge-notices/make-a-representation

For general on-street parking issues or other off street problems contact your local council

Victoria Coach Station

Victoria Coach Station,
164 Buckingham Palace Road,
London SW1W 9TP

Tel: 0343 222 1234

Contact your coach company

National Rail services

Complaints and appeals about streets issues

Progressing a complaint about a streets issue in London is complex as there are 34 separate local authorities charged with managing the streets. There are many things one might want to complain about. There is an added complexity that the highway authority (which deals with maintenance and infrastructure) can be different to the traffic authority (which deals with the traffic management issues on any given road).

Some aspects of traffic management can be managed by more than a single authority. Additionally, the Highways England manages the national Motorways in London.

If you are not satisfied with a response to a complaint then appealing can be equally complex.  You can find more details in a section about about complaints and appeals about street issues.

Please note, if you have a complaint about a long distance coach you need to complain directly to the operator.

Other services and providers:

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