14 March 2022
Commenting on the Rail Industry proposal to close station ticket offices, Emma Gibson, CEO of London TravelWatch said:
“Our research shows that visible staffing at stations is key to making women feel safe to travel on the train. And it’s also critical for making the train network accessible for disabled people. Not everyone can use a ticket machine, and machines don’t currently sell every type of ticket available, including rail cards. When fewer staff are on duty, toilets are also more likely to be closed, which can disproportionately affect some disabled people.”
