London Travel Watch
About us Introduction to London TravelWatch Staff Board members Diversity and inclusion Vacancies and tenders Gender and ethnicity pay gap monitoring Our work Mayoral asks Cashless stations campaign Bus campaign Casework Public meetings and events Consultations Successes in 2020 Publications Research Correspondence Document store Complaints Initial complaints (to the transport operator) Where to send your complaint Appealing to London TravelWatch Suggestions, complaints and appeals about road and street issues Contact us Transport advice Travelling around London Your rights Refund and compensation Penalty fares Links to other organisations Frequently asked questions Useful information Face covering guidance Oyster and Contactless Freedom Pass Travel news and information Greater London bus map
London Travel Watch Working in partnership with Transport Focus
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About us
Introduction to London TravelWatch Staff Board members Diversity and inclusion Vacancies and tenders Gender and ethnicity pay gap monitoring
Our work
Mayoral asks Cashless stations campaign Bus campaign Casework Public meetings and events Consultations Successes in 2020
Publications
Research Correspondence Document store
Complaints
Initial complaints (to the transport operator) Where to send your complaint Appealing to London TravelWatch Suggestions, complaints and appeals about road and street issues
Contact us
Transport advice
Travelling around London Your rights Refund and compensation Penalty fares Links to other organisations Frequently asked questions
Useful information
Face covering guidance Oyster and Contactless Freedom Pass Travel news and information Greater London bus map
Search
Links to other organisations

Consumer bodies

Bus Users UK Represents bus passengers outside of London.
Citizen’s Advice consumer service Provides free, confidential and impartial advice on consumer issues.
GOV.UK GOV.UK: Public services in one place
European Passengers’ Federation An association of passenger organisations and organisations across Europe.
Transport Focus Transport Focus is the national body representing the interests of passengers and road users.
Which?
 Independent consumer body. On their website you can find general information about your rights around train delays and cancellations, advice on ‘how to claim compensation’ and a template letter.

You can also help shape their rail passenger charter by highlighting the issues that affect you most.
London Travel Watch
Working in partnership with Transport Focus
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