Links to other organisations
Consumer bodies
Bus Users UK | Represents bus passengers outside of London. |
Citizen’s Advice consumer service | Provides free, confidential and impartial advice on consumer issues. |
GOV.UK | GOV.UK: Public services in one place |
European Passengers’ Federation | An association of passenger organisations and organisations across Europe. |
Transport Focus | Transport Focus is the national body representing the interests of passengers and road users. |
Which? |
Independent consumer body. On their website you can find general information about your rights around train delays and cancellations, advice on ‘how to claim compensation’ and a template letter.
You can also help shape their rail passenger charter by highlighting the issues that affect you most. |