Links to other organisations

Consumer bodies

Bus Users UK Represents bus passengers outside of London.
Citizen’s Advice consumer service Provides free, confidential and impartial advice on consumer issues.
GOV.UK GOV.UK: Public services in one place
European Passengers’ Federation An association of passenger organisations and organisations across Europe.
Transport Focus Transport Focus is the national body representing the interests of passengers and road users.
Which?
Independent consumer body. On their website you can find general information about your rights around train delays and cancellations, advice on ‘how to claim compensation’ and a template letter.

You can also help shape their rail passenger charter by highlighting the issues that affect you most.