|Bus Users UK||Represents bus passengers outside of London.|
|Citizen’s Advice consumer service||Provides free, confidential and impartial advice on consumer issues.|
|GOV.UK||GOV.UK: Public services in one place|
|European Passengers’ Federation||An association of passenger organisations and organisations across Europe.|
|Transport Focus||Transport Focus is the national body representing the interests of passengers and road users.|
||Independent consumer body. On their website you can find general information about your rights around train delays and cancellations, advice on ‘how to claim compensation’ and a template letter.
You can also help shape their rail passenger charter by highlighting the issues that affect you most.