Our work

Cashless stations campaign

At the start of the Coronavirus pandemic, TfL removed the facility to pay by cash at over 200 Underground, DLR and Overground stations across the capital on a temporary basis and later in 2020, they proposed to extend this to cover all their stations in London.

In January 2021, TfL decided to drop its plans to stop taking cash across all London Underground, DLR and London Overground station ticket offices and machines following a successful campaign led by London TravelWatch.

Our research showed the significant impact withdrawing cash would have on passengers, especially those on low incomes, children or the 260,000 adults in London without a bank account. London TravelWatch’s investigation showed that some stations don’t have a Ticket Stop, usually a newsagent or convenience store, nearby, meaning that it would have been harder to top up an Oyster card with cash.

However the battle is far from over as since January, we have been concerned to hear suggestions that TfL may revisit their cashless plans later in 2021. We will continue to work hard to ensure that the ability to pay by cash is still available at all stations in London.

You can view all London TravelWatch’s correspondence with TfL over the issue of cashless stations by going to our correspondence page.