London TravelWatch successes in 2020

2020 was a challenging year for London TravelWatch like a lot of organisations as we adapted to working during the pandemic. But we still managed to achieve a number of successes for passengers. You can find out about them all below:

  • Our suggestions to bring in better seating and toilets at train stations led to improved passenger satisfaction scores on the National Rail Passenger Survey at London Bridge and Victoria
  • We persuaded TfL to increase their target for average bus speeds and persuaded TfL to bring in a trial of 24/7 bus lanes, to improve bus speeds
  • During the course of the pandemic we got TfL to improve the information on their website and journey planner about travel during Covid. This included a new ‘refunds’ page and a website re-design which included features which predicted how busy a service would be at any given time
  • We’ve worked really well in partnership with other organisations, carrying out research with young people to show the need for the Oster Zip card and forming a coalition which saved the concession
  • We also brought TfL and the rail industry together to agree to collaborate on better real time information for transport users about when lifts and escalators are out of order.
  • We succeeded in getting TfL to add Thameslink stations to the Tube map providing passengers with an alternative and fully accessible route
  • We’ve held several successful webinars and started to develop a digital community of transport users, which is helping us to get insights directly from the people who are using transport in London
  • We got GTR to improve their accessibility plan in their re-build of Harringay station
  • We persuaded Network Rail to bring the platform height at South Croydon station up to the national standard to improve the step gap
  • Our calls for improved signalling in South London are being acted upon which will reduce selective door opening and step gaps on trains.