Interchange matters

Despite the highly integrated nature of travel in the capital, over the years, London TravelWatch has had extensive feedback from passengers about how travel in and around London is not as seamless as it should be. As a result of this we published Interchange Matters which highlights the importance of good interchanges and demonstrates how much the industry could do to improve the passenger experience.

As well as publishing our report and promoting its findings to transport operators and providers we have an interchange matters blog and hope people will use this and our online questionnaire to help us evaluate the interchanges (you can also download a PDF version of the survey).

We have also held several interchange matters seminars which provide an opportunity to discuss best practice at interchanges with key stakeholders. You can find out more using the links below:

We have also walked the route of several 'walkable interchanges', ie locations where two intersecting rail routes with stations only a few minutes apart can provide additional route choices for passengers.

Other useful documents include our research on Improving public transport access to London’s airports and the AECOM research which underpins the Interchange Matters report.

So please read our report, tell us about the strengths and weaknesses of the interchanges you use and what might be improved. We will take up issues where we are able to but we also want you to talk to your station manager. You can email us at: or you can tweet your photos to us at @lontravelwatch

Interchange Matters Blogs

Victoria 3 and a half star interchange Euston 3 star interchange
Lewisham (follow up visit) 3 star interchange Finsbury Park 2 star interchange
West Ham 4 star interchange Wimbledon 3 star interchange
Luton Airport 4 star interchange London City Airport 4 star interchange
Stansted Airport 4 star interchange Gatwick Airport 4 star interchange
Heathrow Airport 4 star interchange West Hampsted 2 star interchange
Walthamstow 4 star interchange Lewisham 3 star interchange
Elephant and Castle 3 star interchange Hackney Central/Hackney Downs 2 and a half star interchange
Green Park 4 star interchange Barking 3 star interchange
Tulse Hill 2 star interchange Harrow-on-the-Hill 4 star interchange
Harrow and Wealdstone 4 star interchange