“That is absolutely amazing – thank you so much for pursuing this issue on my behalf! I really appreciate your tenacity and TFL’s acknowledgement of the complaint. I accept their apology unconditionally and completely satisfied with the resolution.” – comment made to one of our caseworkers
“With your great help and support Trainline has refunded my Eurostar train tickets after more than 2 years. I would like to thank you very much for this, I would certainly not have succeeded on my own.” – comment made to one of our caseworkers
“Thank you for handling this case. I can confirm that Trainline have been in contact with me and I have received the refund.
“I can’t thank you enough- this case has been going on for 2 years and it felt as if I was just going round in circles. Really appreciate all your help.” – comment made to one of our caseworkers
“I would like to thank you for the time you have taken to look into this matter for me.” – comment made to one of our caseworkers
“May I express my heartfelt thanks for all the help you and your teammates have given to me. Thanks for being there for me and all other commuters in London. You have made a difference to our life!” – comment made to one of our caseworkers
“Thank you so much for your help and I have to say, I am very impressed with the service you offer.” – comment made to one of our caseworkers
“You are doing a great job.” – member of our digital community
“I’m sincerely very grateful for all your assistance with the matter, as without your support, this would not have been possible.” – comment made to caseworker
“Many thanks for this and your great work.” – member of our digital community
“That’s very efficient and I’m really grateful to you.” – comment made to one of our caseworkers
“Hi! I wanted to write in to say that I’m really glad to hear TravelWatch is pushing the agenda of bus priority… I appreciate the newsletter and am glad to know there is a group advocating for passengers like me.” – member of our digital community
“Thank you very much. Your help is still very much appreciated.” – comment made to one of our caseworkers
“I want to congratulate you on raising all these issues, especially about incentivising and facilitating a shift away from cars and towards public transport and active travel.” – member of our digital community
“All power to you in your campaigns!” – member of our digital community
“Thanks again for your perseverance with TfL, it is appreciated.” – comment made to one of our caseworkers
“I really appreciate your newsletters.” – member of our digital community
“Thanks for being our watchdog.” – member of our digital community