Coronavirus update - travel information and season ticket refund advice

17 March 2020

Due to the current Coronavirus situation and the fact that we are currently going through some major IT changes it is likely that some cases may take us longer to deal with than usual. We will however do our best to keep passengers updated on this webpage.

We have been working with our sister organisation, Transport Focus to answer questions passengers may have about ticket refunds when passengers no longer need to travel or events are cancelled and for season ticket holders who will now be working from home as a result of Government advice. All this information is available in one place on the Transport Focus website. You may also find our frequently asked question on ticket refunds useful.

Public health and transport information is available on the National Rail Enquiries website and it is worth checking train operators’ websites if you are planning to travel as timetables may be subject to change and services may be reduced.


Transport for London have information on how they are responding to the Coronavirus. They also now have a dedicated page explaining what season tickets holders affected by the virus need to do in order to receive a refund on their ticket.

From Friday 20 March 2020, TfL will be closing up to 40 London Underground stations that do not interchange with other lines until further notice. From Monday 23 March, TfL will gradually reduce the frequency of other services across their network to provide a service for critical workers to get to where they need to. They aim to run Tube trains every 4 minutes in Zone 1, with the possibility that this will reduce further. London Overground, TfL Rail, the DLR and London Trams will also run fewer services until further notice. On the bus network, from Monday 23 March until further notice, a service similar to a Saturday service will run. TfL's extensive night bus network will continue, to provide critical workers with a reliable night option. Advice is to check the TfL website before you travel and prepare to change your plans when and where necessary.

Please note that TfL's customer service teams are very busy and call centre operating hours have been reduced.


Eurostar's website has all their latest information for travellers. You an also watch a short message from the President of the European Passenger Federation on the Coronavirus outbreak.


The Government has announced that people whose MOT has expired from 30 March shall receive a six month extension from having to take their vehicle in for testing. This is on the condition that the said vehicle is kept roadworthy, and some garages will remain open for emergency repairs. For more information please see the Government's webpage on the policy.

If you do have to travel, please check the Government's advice on the recommended precautions to reduce risk of infection.

Page last updated 27/3/20 View All News