Transport watchdog encourages passengers to take part in trial of video-linked ticket machines it helped secure on London Overground

Transport watchdog encourages passengers to take part in trial of video-linked ticket machines it helped secure on London Overground

09 October 2019

London TravelWatch has welcomed the start of a 12-week trial of video-linked ticket machines at four stations on the London Overground network after a consultation carried out by the watchdog last year.

The trial, which starts this week, will take place at Camden Road, Crystal Palace, Bruce Grove and Woodgrange Park. It will give passengers access by video-link to a member of staff who will be able to help guide them through the ticket purchasing process and provide other assistance if needed.

Arthur Leathley, Chair of London TravelWatch commented: ‘This latest development stems from the consultation exercise we ran last year when proposals were made to close a number of London Overground ticket offices*. It will provide an additional way for passengers to get assistance when buying tickets or if they require other help. It is a good example of an operator using new technology to improve customer service for passengers. We look forward to hearing feedback from the trial and if it proves successful seeing it rolled out on the whole London Overground network and potentially wider on National Rail.’

London TravelWatch first called for the use of video-linked ticket machines over 10 years ago and the idea has been picked up more recently by Greater Anglia and South Western Railway.

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