As new Southeastern delay repay scheme launches London TravelWatch calls on all rail operators to pay compensation after 15 minute delays

11 September 2019

London TravelWatch has welcomed the launch of Southeastern’s new delay repay scheme and called for other operators to follow suit.

Southeastern passengers can now benefit from the new compensation arrangements which allow passengers delayed between 15 and 29 minutes to receive compensation of 25% of the cost of their fare.

Tim Bellenger, Director, Policy and Investigation at London TravelWatch welcomed the extension of delay repay 15 to Southeastern but called on other operators to adopt the scheme: 'This is a huge improvement for Southeastern passengers but we want to see delay repay 15 extended to cover all National Rail operators in and around London so that all passengers can benefit. It has taken a long time to get to this stage – we originally called for compensation after 15 minutes in December 2014 but several operators including London Overground and TfL Rail are still not involved in the scheme.'

Earlier this year London TravelWatch joined forces with national watchdog Transport Focus as it launched its Make Delay Pay campaign to encourage rail passengers to claim compensation worth £100m.

Further information

  • London TravelWatch is the operating name for the London Transport Users Committee. We are the official watchdog representing the interests of transport users in and around London, and independent of the transport operators and government. London TravelWatch is sponsored and funded by the London Assembly, part of the Greater London Authority.
  • See previous press releases issued on: 8/4/19, 13/3/19 13/10/1629/7/16, 18/3/16, 19/1/16, 10/8/15, 13/3/15, 27/2/15, 9/2/15, 14/1/15 and 22/12/14
  • Transport Focus’s Make Delay Pay campaign aims to raise passenger awareness of compensation for delayed and cancelled train journeys, persuade more rail users to claim what they are entitled to and ensure train operators streamline the claims process through easier online and automated systems. Find out more on how to claim.
  • Follow London TravelWatch on Twitter and You Tube.
  • For more information, please contact the London TravelWatch press office on 020 3176 5941 or 07734 055494.
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