London TravelWatch urges delayed rail passengers to claim their share of £100m compensation windfall

22 July 2019

London’s passenger watchdog today backed a national campaign to encourage more rail passengers to claim the compensation they are entitled to and send a message to train operators that reliability must keep improving.

London TravelWatch joined forces with national watchdog Transport Focus, which today launched its Make Delay Pay campaign to encourage rail passengers to claim compensation worth £100m.

London TravelWatch Chair, Arthur Leathley commented: 'There is a £100m pot of cash that goes unclaimed, much of it in and around London. This money belongs to delayed passengers and they should claim it. So we are pleased to support the Make Delay Pay campaign.'

Arthur continued: 'It is also time that the 11 operators in our area who are not signed up to Delay Repay 15 join the scheme so even more passengers can claim when they are delayed between 15-29 minutes*. Operators need to do much more to make it easier for passengers to claim when they are delayed and improve information about the process.'

Transport Focus’ report is available on their website.


Further information

  1. London TravelWatch is the official watchdog representing the interests of transport users in and around London, and independent of the transport operators and government. London TravelWatch is sponsored and funded by the London Assembly, part of the Greater London Authority.
  2. *Delay replay 15 extended the previous compensation scheme for passengers who have suffered rail delays. It means passengers delayed by between 15 and 29 minutes can claim back compensation worth 25% of the single fare. The previous scheme only paid out compensation (worth 50% of the single fare) for journeys delayed by 30 minutes or more. Both TfL Rail and London Overground are still yet to adopt Delay Repay 15 despite the fact that London Underground pays out compensation for delays after 15 minutes.
  3. Follow London TravelWatch on Twitter and You Tube.
  4. For more information, please contact the London TravelWatch press office on 020 3176 5941 or 07734 055494.
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