Passengers must directly benefit from £5m GTR fine says passenger watchdog14 March 2019
London TravelWatch has responded to the £5m fine imposed today on Govia Thameslink Railway (GTR) by the Office of Rail and Road (ORR) for breaking rules on passenger information following the introduction of a new timetable last May. London TravelWatch Chair, Arthur Leathley commented: ‘We are pleased that the ORR has recognised the chaos caused for GTR passengers by the flawed introduction of the new timetable last May and the lack of accurate and timely information when their journeys were disrupted. We will be responding to the ORR’s decision to make the case for spending this money on passenger benefits for those worst affected such as toilet facilities, Wi-fi or small scale accessibility improvements. However it is also important that the industry learns the lessons from last year’s timetable fiasco so that long suffering passengers are not adversely affected in future.’
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