Watchdog secures big win for passengers as best kept secrets are revealed on London’s rail and Tube map

Watchdog secures big win for passengers as best kept secrets are revealed on London’s rail and Tube map

05 December 2018

London passengers are now easily able to see which stations are linked by just a short walk for the first time on the new London rail and Tube map. The latest version, published today, can help save thousands of people time and money and reduce crowding, following suggestions made by London TravelWatch as part of its interchange matters work.

London TravelWatch has been pressing TfL and rail operators for a number of years to show on their maps where passengers can make easy and useful interchanges between stations, most notably in its 2015 Interchange Matters report*. This can help reduce unnecessary overcrowding on the rail and Tube network and at the same time save passengers time and money by allowing them to avoid travelling into central London unnecessarily.

Arthur Leathley, Chair of London TravelWatch commented: 'This is a great outcome of our work on interchanges. It will open up a whole new set of easier journeys. For example, passengers may not currently be aware that a 5 minute walk between Finchley Road and Frognal & Finchley Road stations enables them to change between the North London and the Metropolitan lines, saving time and money at the same time by avoiding the need to go into central London.'

Arthur Leathley continued: 'Additionally the map now shows Blackfriars station beside the Thames with both its north and south entrances, from where visitors can easily get to attractions like the Tate Modern and Shakespeare’s Globe when previously they may not have realised this. The updated map means these easy routes are no longer best kept secrets.'

Other examples of walkable interchanges highlighted on the map include:

  • a 7 minute walk, between Penge East and West stations, enables interchange between the Orpington to Victoria National Rail line and London Overground between West Croydon and Highbury & Islington stations, and Southern services between Caterham and London Bridge on the Brighton main line
  • A few minutes walk between Seven Sisters and South Tottenham stations enable interchange between the Gospel Oak to Barking and Victoria lines
  • A 6 minute walk between Putney and East Putney stations enables journeys between Wimbledon and Richmond

Further information

  • London TravelWatch is the operating name for the London Transport Users Committee. We are the official watchdog representing the interests of transport users in and around London, and independent of the transport operators and government. London TravelWatch is sponsored and funded by the London Assembly, part of the Greater London Authority.
  • *Despite the highly integrated nature of travel in the capital, over the years, London TravelWatch has had extensive feedback from passengers about how travel in and around London is not as seamless as it should be. As a result of this we published Interchange Matters which highlights the importance of good interchanges and demonstrates how much the industry could do to improve the passenger experience. This work has been followed up by a series of interchange matters seminars which bring key stakeholders together to discuss best practice, and an interchange matters blog which assesses key interchanges and awards them a star rating.
  • Follow London TravelWatch on Twitter and You Tube.
  • For more information, please contact the London TravelWatch press office on 020 3176 5941 or 07734 055494.
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