Consultation on proposed GTR ticket office changes

22 February 2016

Govia Thameslink Railway (GTR) are consulting on proposed changes to ticket offices at a number of stations in the London TravelWatch area which are operated under their trading names of Thameslink, Southern, Great Northern and Gatwick Express.

They are obliged to consult with London TravelWatch under the National Rail Ticketing and Settlement Agreement (Schedule 17) and London TravelWatch is seeking comments from passengers on the proposals. Other stations affected by these proposals are dealt with by Transport Focus.

They are proposing to change ticket office opening hours at 45 ticket offices at 44 stations and to make amendments to the operation of the ticket offices at a further 39 station ticket offices. They also propose to introduce Station Hosts at most of their stations to provide customer service, information, travel assistance and assist customers in purchasing tickets for the journey they are making.

It is proposed that the changes will be implemented between June and September 2016. No ticket office opening hours will be changed until the Station Hosts are appointed and in place.

This document outlines all the proposed changes.

To comment on these proposals and how you might be affected as a passenger, please write to London TravelWatch, 169 Union Street, London, SE1 0LL or email, with 'GTR ticket office changes' in the subject line by 11:59pm on Sunday 13 March 2016.

London TravelWatch will review all comments received, and will make a recommendation to the Department for Transport based on these and other information received.

Further information on consulations and closures can be found in the consultations section of the website.

Please note: this consultation has now closed

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