Improvements to stations and interchanges

Improving surface access to London’s airports

Heathrow Airport Ltd took up some of the ideas we raised in our work on improving surface access to London's airports.

Improvements to Roydon station

The operator made a number of improvements as part of work to redevelop the London-bound platform after we formally objected to their initial plans.

Problems faced by passengers with the large gaps between the train and the platform edge

We highlighted the problems posed for passengers by large gaps between the train and platform edge and the industry introduced a number of initiatives and programmes to address them.