London TravelWatch Staff

The Casework Team investigates appeal complaints and negotiates with the transport operators to achieve the best possible result for the passenger.

The Policy and Investigation Team undertakes research on the transport scene in London, provides input to consultations on operators' policies and service changes and supports the committees.

Our current staff team from 6 January 2020 is:

Anthony Smith* Chief Executive
Emma Gibson Director


Mike Brown* Casework Officer
Margaret Croucher Casework Officer
Susan James Head of Casework
Fayza Patel Casework Officer

Policy and Investigation

Tim Bellenger Director, Policy and Investigation
Saphia Haffejee Policy Officer
Trevor Rosenberg Policy Officer
Vincent Stops Senior Policy Officer


Sandra Ambo* Finance Officer
John Burgess* HR Officer

Operations and Communications

Richard Freeston-Clough Operations and Communications Manager
Luke Muskett Committee and Public Liaison Officer

*part-time staff (our staffing establishment as at 1 August 2020 was 11.45 FTE)

As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.

London TravelWatch staffing structure (August 2020)

London TravelWatch salary bands as at April 2020 (including salary multipliers)