London TravelWatch Staff
The Casework Team investigates appeal complaints and negotiates with the transport operators to achieve the best possible result for the passenger.
The Policy and Investigation Team undertakes research on the transport scene in London, provides input to consultations on operators' policies and service changes and supports the committees.
Our current staff team from 6 January 2020 is:
| Anthony Smith* | Chief Executive |
| Emma Gibson | Director |
Casework
| Mike Brown* | Casework Officer |
| Margaret Croucher | Casework Officer |
| Susan James | Head of Casework |
Policy and Investigation
| Tim Bellenger | Director, Policy and Investigation |
| Saphia Haffejee | Policy Officer |
| Trevor Rosenberg | Policy Officer |
| Vincent Stops | Senior Policy Officer |
Governance
| Sandra Ambo* | Finance Officer |
| John Burgess* | HR Officer |
Operations and Communications
| Richard Freeston-Clough | Operations and Communications Manager |
| Luke Muskett | Committee and Public Liaison Officer |
| Fayza Patel* (on maternity leave) | IT and Facilities Officer |
| John Wooster* | Operations Support Assistant |
*part-time staff (our staffing establishment as at 1 September 2019 was 14.22 FTE)
As an organisation, we place a great deal of emphasis on co-operative team working, and have a culture placing high value on integrity and openness. We are committed to the equal treatment of all staff, irrespective of race, ethnicity or disability.
London TravelWatch staffing structure (July 2019)
London TravelWatch salary bands as at April 2019 (including salary multipliers)