Review of London Underground ticket office closures

As the independent body representing passengers, London TravelWatch was asked by the Mayor of London to carry out a review of ticket office closures on the London Underground.

During this review, we examined the impact of the closures on customers, with a particular focus on whether passengers can:

  • Travel safely on the Tube network
  • Purchase the right ticket easily
  • Access the information and support they need to get around London

The report was published on 1 December 2016. The appendices are also available.

You can also view the Mayor of London's press release.